我拥有的产品很棒。联系客户服务寻求支持对我来说是一个未解之谜。在我与 Nord 建立关系的初期，我可以轻松访问聊天功能。寻求帮助既缓慢又费力，但也很重要。现在我找不到联系方式了。
电话是支持的黄金标准。我多么希望能够实现这一点。
NordVPN 回复2026-07-29
Hi there. Sorry to hear about the troubles of reaching our support team! Please note that you may contact our support team via the live chat on our site at https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-to-reach-NordVPN-customer-support or send an email to [email protected]. We appreciate your feedback and will share it with the relevant team for future improvements. G.M.
多年来我订阅了一些 VPN，并且我决定最喜欢 Nord。计算机和应用程序版本的连接和速度可靠性均为 99.99%。我还喜欢密码管理器 (Nordpass) 存储密码、文档、笔记、信用卡等的好处。
Nord 为新订户和续订订户提供超值优惠，因此定价始终公平且具有竞争力。
我已将其推荐给几个朋友和几个家庭成员。他们看起来也很高兴。
Y
Yves Paquette · 写过 4 条评价 · 已认证 · 体验于 2026-07-27 ·
★★★★★
工作非常好并且做了它该做的事......
工作非常顺利并且做了它应该做的事情。
P
PHILL · 写过 2 条评价 · 已认证 · 体验于 2026-07-27 ·
★★★★★
OS26.5上的iPhone彻底变得……
OS26.5 上的 iPhone 与互联网完全断开一天。这是由 NordVPN 引起的，并使用 AI 来追踪原因。希望未来的更新能够解决这个问题，并且我可以添加更多星星。
NordVPN 回复2026-07-28
Hi, Phill. We're truly sorry to hear that, and this definitely shouldn't happen.
Here are several suggestions that should help: support.nordvpn.com/hc/en-us/articles/37813993755921.
If nothing works, you'll find a live chat box at the bottom of the page where you can start a conversation with our team to get to the root of it and resolve the issue. -E.G.
Hi Ankesh, thank you for sharing your detailed feedback. We’re glad the service is working well overall, though we’re sorry the first connection took extra troubleshooting. Different networks and devices can sometimes work better with a specific setup, so it’s great that switching to TCP helped. We also appreciate your point about making this clearer for less technical users! - P.B.
Hello! We’re sorry to hear your experience didn’t meet your expectations - that’s never what we want for our customers. We’d love the chance to understand what went wrong. Please reach out to our team via live chat at support.nordvpn.com if you’d like us to take a closer look. We wish you all the best. — K.S.
Hello, Bryan. We're sorry for any displeasure caused! Our website has introductory offers, while renewals follow our regular pricing. This allows more customers to try it out at a lower price point before deciding if they like it. Nonetheless, as you've mentioned, you can always renew with the available website offers, as it will be applied as a top-up to your existing plan. Nonetheless, we appreciate the feedback and will forward it to the relevant teams. Thank you for choosing us! -N.F.
