Hello! We’re sorry to hear this caught you off guard. As a heads-up, all NordVPN subscriptions include automatic renewal unless canceled beforehand - something we outline in our Terms of Service. That said, we’d like to look into your situation more closely. Please update this review with your Ticket ID or reach out to our team via live chat at support.nordvpn.com - we’re happy to help. - K.S.
Hello, Maggie. We are sorry for any inconvenience you have experienced. Subscriptions are managed on your Nord Account console https://my.nordaccount.com/. If you need any assistance, do not hesitate to contact us at support.nordvpn.com. -L.L.
Hello. Thank you for taking the time to share your feedback. We're sorry to hear that connection times have become increasingly slow. We understand how frustrating it is when connecting to a VPN server takes several minutes, especially if the service performed well for you in the past.
A connection time of over six minutes is certainly not expected, regardless of the server location. We'd suggest switching the connection protocol to UDP or TCP in our app settings to check for improvements. We'd also like to investigate what may be causing this and help get things back to normal.
Please reach out to our support team at support.nordvpn.com so our specialists can troubleshoot the issue with you. If you've already contacted our support team, we'd appreciate it if you could update your review with your Ticket ID so we can review your case internally.
We apologize for the inconvenience and hope we can help restore the experience you've come to expect from our service. G.M.
更新 - Nord 终于做了正确的事情,并再次允许我访问我的帐户。
事情发生了变化,我的帐户被锁定。技术支持不会接受我的最后一封电子邮件收据作为购买证明。我还有 5 个月的付费服务,我无法使用,而且他们不会退款。令人失望。现在正在寻找新的 VPN...
NordVPN 回复2026-07-27
Hello, Chris! We are sorry for any inconvenience. We have strict identity verification rules before we can change any account details. Perhaps you can update your review with the ticket ID you received from our customer support team? We would love to check on the situation in more detail! -L.L.
Anthony DE Freitas · 写过 9 条评价 · 已认证 · 体验于 2026-07-27 ·
★★★★★
可靠的
可靠的。服务从来没有让我失望过。到目前为止一切都很好。
Y
Yinka Martins · 写过 1 条评价 · 体验于 2026-07-27 ·
★★★★★
客户代表真的很有帮助!
感谢您提供实惠的服务和出色的客户代表
s
simone · 写过 3 条评价 · 已认证 · 体验于 2026-07-27 ·
★★★★★
工作人员非常乐于助人,而且…
工作人员非常乐于助人并且关注我的要求。如今几乎已经很少见了。
M
Mr Young · 写过 15 条评价 · 已认证 · 体验于 2026-07-25 ·
★★★★★
使用互联网我们感觉更安全……
知道 Nord VPN 提供了额外的保护,我们感觉使用互联网更加安全,尤其是当我们在旅行且必须使用公共 WiFi 时。
G
GC · 写过 2 条评价 · 已认证 · 体验于 2026-07-24 ·
★★★★★
在中国不起作用
NordVPN 回复2026-07-27
Hello! We’re sorry to hear you’ve had trouble connecting in China. Due to the nature of internet restrictions in certain regions, connectivity can be more challenging; however, we do have specific settings that can help. Please update this review with your Ticket ID so we can look into your situation more closely, or reach out to our team directly via live chat at support.nordvpn.com for immediate assistance. - K.S.
J
John · 写过 1 条评价 · 已认证 · 体验于 2026-07-25 ·
★★★★★
VPN 不工作
VPN 根本无法工作的严重问题。 许多 Nord 技术人员参与其中,这需要时间、多次检查和调整。 Nord并没有完全放弃这个问题,最终成功了。
我们已经测试了近一周的结果,问题还没有再次出现。 诺德干得好。