A Complete Failure to Deliver Goods. Abysmal Support.
It's been 94 days since we paid and placed our order and still we have just delays. No status updates, no return phone calls or email responses. Calling their Customer Success line leads to a greeting stating their hours of operation and to leave a message but then disconnects the call! My assigned "Customer Advocate" has not returned any of my calls or emails since April 25th. I called the customer service line on July 17 and after holding for ~40 mins I reached someone that seem to care. They asssured me that my order was finally shipping to the installer on Monday July 20 and I would receive an email update. NOPE! That never happened and I've yet to get anyone to explain what's going on. Today I reached an agent after pushing a million prompts and this guy explained my order already shipped? Said I should've gotten the email, but, NOPE! When I asked for a tracking number or confirmation the installer received the shipment he started stuttering. When I asked to speak with a Manager he said he could only provide their email address. I sent a message right away but, think I got a reply, NOPE! I wouldn't recommend 3 Day Blinds to anyone