Nova pro Omni is good but customer service isn’t.
Customer service was ok, but the solution was nothing as the headset was user error but I just don’t believe that there was nothing you guys could do. Out of all the brands I chose steel series and bought an Omni and there was a little scratch on the brand new headset. Mind you it wasn’t cheap it’s a $400 headset and I chose you guys. Headset works fine but they customer service leaves a lot to be desired. I was wondering if there was anything that could be done but unfortunately Tommy said there’s nothing you guys could do as it’s inflicted by user as I was trying to change the ear cups. I get it if my headset was old but it’s a brand new set and now there’s a cosmetic flaw and there was nothing that could be done about it, not even suggesting if I used something to cover it up. I had to suggest using electrical tape to cover up the scratch and Tommy said that should work. All in all I’m not expecting a new headset but at least a suggestion to cover up the headset or something would be nice but nothing. The headset itself is great but customer service is not as there was no solution not even a recommendation. I mean if you’re into customer retention I bet something would have been done about it but unfortunately this wasn’t the case and I’m probably going out to buy another headset and just give this to someone else even though it’s unused and just a month old. I usually never leave bad reviews but this time it just left a really bad taste in my mouth and I just had to do this. I’ll probably won’t get another steel series again. There’s plenty of options out there and I guess I’ll just take my business else where , that will appreciate my time.