Never received the SUV vehicle I booked…
Never received the SUV vehicle I booked and paid for and was told a Nissan Altima was all they had. The CSR stated, all she could do was offer me; (to bring the car back half full) with no sympathy or understanding (the negative attitude was very prevalent). She was not sorry or understanding about the shortfall in fact, she was dismissive and cold throughout the entire check-in experience. Every other customer shared the same experience, They need customer service training and it comes from the top down! The branch manager was as noticeably unhelpful and reluctant as the CSR. It took me over 30 minutes waiting to just get to the counter and start the check-in process. They need to own their shortfalls and treat customers with respect and dignity! It was an awful experience that I will never repeat again. This is what I've learned from this awful experience.