While we did troubleshoot a few things
While we did troubleshoot a few things. I was left with a non solution to the issue I’m experiencing. The agent resorted to going through a warranty replacement method, although my device is too old it would not qualify. For a headset company, I would imagine you would know all the ins and outs of the devices and audio software. Would’ve been nice to continue escalating my case since I know for certain it’s it’s not a hardware issue