I will put my complaint below
I will put my complaint below: (BTW today only it got updated with that its rejected) and I have got it yesterday in mins using the UK ETA official app) Date: August 2, 2026 To: iVisa Customer Experience & Legal Compliance Team / Management Escalations Dear iVisa Management Team, I am writing to file a formal complaint regarding gross service failures, misleading advice from your support staff, and unacceptable financial exploitation concerning my UK Electronic Travel Authorization (ETA) applications. I request that this matter be immediately escalated to the highest level of your management and compliance teams. Summary of Events and Service Failures My family and I submitted five (5) UK ETA applications through your platform. While four were successful, I inadvertently uploaded an expired passport instead of the new one for the fifth application. Negligent Customer Service Advice: Upon realizing my mistake, I contacted your customer service team. Your agents reviewed the details, explicitly assured me everything "looked fine," and instructed me to pay an extra fee to correct and process it. Despite your team's verification and my extra payment, that application was rejected by the government. Failure to Deliver Paid Premium Service: Following the rejection, your team advised me to submit a completely new, subsequent application. I did so, explicitly selecting and paying a premium price for your "4-Hour Super Rush" processing service. Severe Delays and Deflection: Over 48 hours later, your website still falsely displays a status of "Under Government Review." Your support agents repeatedly deflected accountability by stating, "It is the government, we cannot do anything about it." Misrepresentation and Definitive Proof of System Failure While I understand that foreign governments control ultimate visa approvals, my grievance lies entirely with iVisa’s business practices, negligent support, and failure to transmit data: False Advertising of Timelines: You cannot ethically sell a premium "4-hour service" if your backend processing takes days, causing immense emotional distress, and nearly ruining a family vacation with non-refundable hotel and flight bookings. Proof of iVisa's Internal Delay: To protect my family's holiday, I bypassed your platform entirely. I logged directly into the Official UK Government ETA Mobile App, resubmitted the exact same new passport data, and received the approved UK ETA in seconds, at a fraction of your cost. image.png This proves definitively that the delay was not caused by the UK Government, but rather by iVisa’s system failing to submit my data efficiently, despite charging me premium "rush" fees. Demands and Required Action Due to the immense stress, loss of time, and financial negligence caused by your platform, I demand the following actions within three (3) business days: A Full Refund: A total reversal of all charges, service fees, correction fees, and premium "Super Rush" fees associated with both the failed first application and the delayed second application for this family member. Formal Escalation: Written confirmation that this case has been escalated to senior management for a review of your customer service team's flawed advice and your platform's processing timelines. Please be advised that if this matter is not resolved satisfactorily with the requested refunds, I will actively share my experience across my personal and professional networks to warn others against using your services. Furthermore, I will escalate this case formally to relevant consumer protection bureaus and international e-commerce watchdogs. I expect a prompt response confirming the processing of my refunds.