Great Customer Service! Mac support and Product Ergonomics Need Improvement
Customer Service was very straightforward and I had no frills on the return. I had forgotten to send proof of shipping back and they followed up which was perfect. What I wish was for SteelSeries to update the Mac GG application to a native build. The current one is so buggy and slow, and was the main reason to return the product, as I couldn't customize the buttons. As for the Aerox 9, the button cluster is just weird in the positioning against my thumb even though I'm 6' tall. I later tried an Aerox 5 and the "trigger" button is about 1/4" (5-7mm) too far front to be usable. I wonder what type of ergonomics these devices are tested against, because it seems that I should be 6.5' tall to be able to use them, let alone female players. Years ago I had a Rival 500 and it was the best mouse I've ever used for gaming. Possibly still is. The placement of the side buttons and the extra top buttons made it unbeatable. Software back then worked better. I always liked SteelSeries products but have had a hard time to find a good mice as of from it. So far I've only had good experiences with SteelSeries, just wish the Mac support and product ergonomics were better.