Deceptive if not downright Fraudulent
Don’t deal with this company! Would have given 0 stars if possible. They are deceptive and fraudulent. I ‘successfully’ ordered an available teapot online for Christmas, only to be told days later it was on back order until January. Website listing now showed ‘not in stock’. Later it disappeared completely. Notification gave me email/phone number to resolve back order, which was required to ‘complete’ order. I used both methods to cancel the order. I then purchased elsewhere. Magically, after trying to cancel, a teapot was found ‘in another warehouse’. (Associated listing still missing from the website). In spite of repeated attempts to make clear I didn’t want the teapot, including a conversation with customer service on 11/28 where I was assured the teapot would be cancelled, the order was officially completed (from a pending status) on 11/30. So, be aware they will play with orders and website listings, attempting to lock you in to purchases they may or may not fulfill, whenever they see fit to do so, regardless of what you think you agreed to.