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Robert Hoskinson

美国

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Matsato

Knives are great customer service not

Knives are great. Customer service is horrible. The Knives had not shipped by the estimated original delivery date spoke to to of their customer service representative. Both lied to me and you can tell they're working from home both times asked to speak to their supervisor but insisted the only thing they could do is email them and it I would get a call back within 48 hours. When I finally got a supervisor after waiting more than 48 hours I explained the problem that the Knives were going to be two weeks late she apologized and changed the date in their system . However that all she did the Knives did not ship until way the original promised delivery reather they showed up a little over two weeks later. I have updated the rating because they reached out to me and seemed to be genuinely interested in bettering their customer service.

2026-07-28已认证