Customer Service and Pre-Sales Hell
While the product reviews online tend to be positive, I wouldn't know. I have been stuck in pre-sales/customer service hell for 3 weeks. The company basically ONLY wants to sell you the product outright. Ecoflow offers onsite consultation, but it is taking me 3 weeks to get an answer on whether they can schedule it. You are assigned a pre-sales person, and you are stuck with that person throughout your experience. When they say, "If you have any other questions, please call or email us"-guess what? You are right back to that pre-sales person and end up waiting. It is almost as if they don't want to sell me a whole home backup system.