Worst Buying agent ever
An item I ordered was never shipped, so I contacted ZenMarket and asked them to cancel the order. They claimed they were unable to reach the seller and dragged the issue out for almost two weeks. Eventually, I contacted the seller directly, and the seller told me that there had been a problem with the order and that they had been trying to contact ZenMarket but could not get through to them. I then had to ask the seller for their phone number and tell them to call ZenMarket directly to resolve the issue. Even after that, ZenMarket still failed to handle the matter promptly. When I asked when the cancellation and refund would be completed, they suddenly gave me an irrelevant response saying that the item was being prepared for shipment. Only after I became angry and confronted them did they admit that they had made a mistake. The order was eventually cancelled and refunded, but I wasted nearly two weeks because of their incompetence and poor communication. I also had several other orders with them. As soon as those items were shipped, ZenMarket immediately blocked my account. This is an incredibly dishonest and unprofessional company. They make frequent mistakes, respond to messages very slowly, and provide neither live chat support nor an accessible phone number on their website. If they decide to delay an issue indefinitely, customers have virtually no way to do anything about it.