It Started with Website Payment Failure
It started with their website no longer functioning as a method of monthly payment. After several months of having to call in order to pay our premium (where the temporary inability to pay online was deemed permanent), we set up automatic payments. Three months later, our automatic payments ceased to be withdrawn from out bank account. We've been trying to call, however a message (after some time spent with a virtual assistant) informs that systems are down and we should try again tomorrow. So much personal time has been wasted dealing with their technical issues, and unlike most customer experience disasters where some remedy for subpar service is available, the most any insurance company will do is say "sorry about that"...