Still terrible service and missing products. Customer service is poor
I stopped using JennyChem in 2023 due to the poor delivery service. I placed an order this year to see if they have improved. The answer is No! Placed the order on 14th April and delivery was 5-7 days. Turns up 16days later missing an item. Contact the customer service and get an AI reply stating I ordered on the 14th and the order was fulfilled 8 days later. So how does that make a customer happy that you couldn't even be bothered to fulfil the order until AFTER the delivery date? Then I get "Our records show the missing item was in the order but as I have reported it missing they will pass it onto their investigation team" The fact they sent 3 boxes and it would have needed a 4th box for that item and they only sent 3 baffles any logic I have. They just lie constantly and make the customer feel like they are trying to cheat Jennychem by saying items did not turn up. Once again I am now out of pocket by £32 and it will be a fight to get anything refunded or the item sent Would I ever use them again? No if they cannot get a £140 order right why would you use them? May as well go locally and get it the same day. If they spent less on advertising and more on their service they would not need to keep advertising as they would have a loyal customer base and word of mouth is better than any advertising campaign. If you want a trustworthy company who delivers what you order in the time they tell you, do not use Jennychem