I bought cancellation insurance for a…
I bought cancellation insurance for a flight upon booking as I did not know when I would be returning, so I bought cancellation insurance. I recently called customer service to advise them I would like to cancel this flight. They advised me the carrier, Etihad Airways, assigned a negative value to this booking, and that I therefore would not be able to receive a refund. I pointed out that 1) I do not care about the current assigned value of the flight from Etihad. That is an issue between Expedia and Etihad, and 2) why was I allowed to buy flight insurance if the option has potentially zero value? To me this seems highly unethical. It was an $1800 flight. I am filing a gov't consumer agency complaint against them. I will never use Expedia again. Note to Expedia after their 1 response and 6 edits. Prior to posting this I sent an email to travelATchat.expedia.com, which is listed online as an Expedia customer service email. That was sent 4 days ago, and while I did receive an autoreply stating my message would likely be responded two within 48 hours, that has not happened. The link you posted below is a self-help database, not an email. I have already emailed you, feel free to respond.