Experience with steel series support.
I don’t have a lot of experience with interacting with other companies or support teams so I can’t exactly compare how this company handled things compared to others, but I can say Steelseries when providing support for me and providing a replacement for me handled everything with professionalism, simple and straightforward instructions (aside from my critique below). Their ticket system was simple and easy to navigate, they were patient with me when I failed to understand their instructions completely or to make anything easy for them. The new product sent was also quick with delivery and was sent right after I had finished the warranty process. My only critique is that the instructions could be a little vague but this might only be a me issue as I simply prefer to have very detailed instructions surpassing the normal, so I wouldn’t worry about that. All in all SteelSeries has been wonderful and I’d give them a rating of 8/10, or four stars out of five.