Ridiculous wait, horrible experience
I used Canopy to park as I flew out of DIA last Saturday, arrived back today. I got out to the designated area right around 10:50am. There was a lengthy line of about 25 people. Waited about 10 minutes for the first shuttle, there was not enough room to get on that shuttle. Unfortunate given the weather, but I figured probably about 15 minutes for the next one. I then waited until approximately noon (over 1 hour total) for the next shuttle, standing out in the 16 degree weather with active snowfall. Absolutely absurd. If I knew I was going to be threatened with an actual risk of frostbite due to exposure I would dressed accordingly. My shoes were not the best and my socks got wet with the snow. I can appreciate that this is one of the busiest travel days of the year, but I would tend to assume that a company would plan accordingly. Worst parking experience I have ever had. For context, the shuttle services for other parking spots came by at least 3 to 5 times in that time span. Multiple families in the line were splitting up, one parent was taking the kids inside to wait and the other would plan to get the vehicle and go pick them up. Some people got Ubers. I considered it, but given how long of a walk it would have been through the snow filled parking lot riddled with pot holes once getting there that did not seem wise.