"Customer Service" - What a Joke!
"Customer service"? A thundering disgrace more like! Very, very efficient at taking your money and making false promises and reassurances, and then? Then, you find out that all they care about is getting your cash. A functioning app? NO! Boarding passes for interconnecting flights? NO! (Which means YOU have to get paper passes issued at whatever cost-penalties the airline chooses). Responding to 'URGENT' emails? NO! Responding to an urgent message that someone calls you? NO! All blather and bullsh*t I'm afraid. Avoid, avoid, avoid!