I am tired
I am tired. I have a couple of shared servers with Namecheap and had hopes to do more work, but no... I cannot justify the horrific service or the fact that nobody in tech support seems to know anything. I rent dozens of servers on multiple platforms, and this is abysmal. I recently found out that a communications tool we built in our CRM, which sends email reports, is not working. I spent 14+ hours trying to explain to various tech support staff that it was an IP Reputation issue, and nobody seemed to understand this. I suggested a new IP, after which they said it was probably the way the mail report was configured. NOPE. In the end, after they tested this with a report sent to one of their outlook.com email addresses, the tech realized the IP was blacklisted. So, my request, after 14+ hours, was to ask them to provide a dedicated IP not used by a million other people, and provide it gratis for 6 months because that's the least they could do for their inept support. The tech support person talked to their manager, I suppose, and they offered me 1 free month. Hang on to your seats, folks... that's a whopping $4 compensation for my time, effort, and energy. For anyone looking for support... expect this 20+ times during any support request: "Thank you for clarifying. I will need 10 minutes for the process." Unless you're bored and don't mind dealing with tech support for half a day on a server issue, I would suggest you think hard about using this service. They are the worst, in my opinion. *** Update: Mid service request, I get this message... Hello, my name is XXXXX, and I will assist you further. Please give me 5-10 minutes to look through the question you have asked. The jacked-up thing is that XXXXX transferred me to the last person who was working through some records. I swear, you can't make this stuff up!