Poor customer service
I ordered contact lenses on December 10 because the company advertised fast delivery and excellent customer service. I typically use Clearly, however needed lenses quickly. Three days later, I was told the lenses were on backorder and asked to choose another brand. I selected a replacement Friday afternoon to avoid delays, but received no confirmation. I followed up multiple times after receiving no confirmation and spoke with eight different representatives, yet my questions were still not answered and nobody was on the same page. I was later told the order would ship Wednesday, even though the replacement was chosen days earlier. The order still has not shipped.