Me and my fiancé were so excited to…
Me and my fiancé were so excited to stay at the Ramada by Wyndham in Kissimmee/Gateway. When we pulled into the parking lot we noticed it didn’t look like as advertised on the Internet. We kept an open mind and considered since we had already paid that we’d make the best of it. They then accompanied us to the room that we were supposed to stay in. We were shocked!!! Their bed was shaped almost as a boat, and where you would lay your head would be below where your feet or angled. We then asked if there are any other rooms available. They finally showed us one after seeing 2 others. They finally showed us a room that we just both dealt with for an eight day vacation stay. After coming home one night from a nice night out to dinner we pulled back the comforter and seen bugs scattering everywhere. I then told my fiancé to grab her phone and start recording what we could get on Camera. We called the front desk. They had a maintenance man come to the room with a light to check the rest of the bed out. Once the man seen the video and the bugs, he ran out of the room in less than 10 seconds and said and I quote” I’m getting out of here. I’m not bringing this home to my family.” I then was forced to sleep in our car that we rented, but that got very uncomfortable because the car kept shutting off due to the technology of the car and was forced to go back into the room! We spoke to corporate or at least we thought we did. They told us that they would have us moved to a different location in the morning. Once the morning came, we were greeted by the manager and three security guards like we were some type of criminals and were basically told that the only thing they can do is change our room once again. We told them that that was not acceptable and the manager handed her business card with an attitude. Had a security guard come up to the room once again, with garbage bags so we could put all of our belongings into the garbage bags to kill any bugs or larva from the bugs. We had to purchase new luggage which cost us a little over $100. We left the old ones in the room and had them dispose of the suitcases. I want every single dollar refunded back into my account and I was told that since this incident happened that someone from the corporate office would get a hold of us, and call or email us. We stayed the whole entire time due to a budget that we were strictly under, the manager did offer to put the funds back into our account, but because they said it would take 3 to 5 business days we were forced to stay where we didn’t want to stay and had to deal with multiple multiple nights of restless sleep/anxiety/PTSD from the fear of bugs, crawling on our skin. Sure enough a few days later go by I noticed a bunch of bites on my wife’s back and my left leg which I documented and showed them. We thought we were going crazy at some point and thought that we were just seeing bugs but sure enough they came out to play once again while we were in the bathroom, my fiancé pointed out that there were more bugs crawling from underneath the mini fridge. I just think this is what a nightmare vacation stands for! I would never in my life operate a corporation like this ever! Very very disappointed and don’t think we could ever stay at another hotel ever again due to the mental anguish and trauma we endured while we were here. If I could give them zero stars, I would unfortunately there still is one star and I won’t even give him that! I am expecting a full refund. If not, I would like to make this matter go forward with a legal civil action.!!