在 Siletz Bay Beachfront Hotel…
在 OYO 管理的西莱兹湾海滨酒店,我第一次接触的是一位非常粗鲁的经理。 浴缸/淋浴把手几乎从墙上掉下来,浴室的角落里积满了污垢,沙发扶手上有一个很大的裂缝,最后是一间只有一层卫生纸的房间,我住了两晚花费了 250 多美元。 我不会再留下来了。
ReservationDesk.com(reservationdesk.com)在 OK.one 的综合评分为 3.3 分(满分 5 分),基于本站收录的 258 条用户评价,属于旅游度假分类,口碑一般。评价两极分化:56% 给出 4 星及以上,同时 37% 打了 1 星;商家回复了 92% 的差评。数据最后更新于 2026-08-10。
在 OYO 管理的西莱兹湾海滨酒店,我第一次接触的是一位非常粗鲁的经理。 浴缸/淋浴把手几乎从墙上掉下来,浴室的角落里积满了污垢,沙发扶手上有一个很大的裂缝,最后是一间只有一层卫生纸的房间,我住了两晚花费了 250 多美元。 我不会再留下来了。
在丹佛的航班取消后,我于 8 月 3 日至 4 日预订了这家酒店。由于当天取消了30多个航班,Booking.com上可供选择的酒店很少,所以我预订了这家酒店。 当我到达时,前台有一个小标语,为更换地毯而道歉,但它没有解释工作在哪里进行或工作范围有多大。办理完入住手续后,走进四楼的房间,我惊讶地发现走廊上根本没有地毯,地板裸露在外,走廊里散落着无数死蚂蚁。在机场度过了疲惫的一天,处理航班延误和最终取消的问题,这是我最不想看到的事情。 不幸的是,房间本身也不干净,不符合基本的卫生标准。房间内的地毯非常脏,正如我拍摄的照片中清楚地显示的那样。由于走廊的条件、肮脏的房间和不卫生的地毯,我住在那里感觉不舒服。 我回到前台要求换房间。接待员只是重复说有一个标志说明他们正在更换地毯。当我问是否每层楼的情况都一样时,他说一楼和二楼已经装修好了,但没有房间了。 我解释说我担心的不仅是缺少地毯,还包括房间的清洁度。穿过没有地毯的走廊很不舒服,特别是因为我的托运行李还没有到达,而且我什至没有人字拖或合适的鞋子。我要求取消预订,因为我住在那里感觉不舒服。 接待员问道:“您要取消吗?”我回答说:“是的。”他在屏幕上向我展示了一些内容,表明房间已取消,但随后又说他不能保证我会收到退款。我告诉他我会与 Booking.com 讨论退款事宜,但我想要预订已取消的书面确认。他反复说我会收到一封电子邮件。当我在得到确认之前拒绝离开时,他声称记录中没有电子邮件地址,尽管我是通过 Booking.com 预订的。在我的坚持下他才给我发了一封电子邮件。 离开酒店并试图寻找另一个住宿地点后,我发现他发送的电子邮件并不是取消确认,而是对我的住宿的确认。更糟糕的是,预订根本没有取消。那位拒绝透露姓名的工作人员误导了我,让我在深夜寻找另一家酒店的同时处理这一情况。 我向 Booking.com 报告了所有情况,并提交了记录酒店状况的照片和视频,包括走廊、肮脏的房间和地毯。尽管有这些证据,酒店仍然向我的账户收取费用。 我最失望的不仅是酒店的条件很差,还有前台员工对待我的方式。我在其他客人面前感到被误导、被解雇和受到不尊重。拒绝透露自己的身份,错误地让我相信我的预订已被取消,然后允许收费进行,这是完全不可接受的。 我将继续追究此事,直到收到我认为我有权获得的退款。我不应该为条件不可接受的房间以及我在入住前明确要求取消的预订付费。 我对未来旅行者的建议是不要仅仅依赖网上显示的照片,因为它们并不能反映我访问期间酒店的实际情况。我希望管理层认真对待这些问题,改善酒店的状况和清洁度,并确保客人受到诚实和尊重的对待。
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, ReservationDesk.com is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
我觉得酒店女服务员很好,开车送我去了一家更好的汽车旅馆。我泪流满面。不要呆在这里你会后悔它很脏。
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, ReservationDesk.com is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
劳尔非常友善,解释性强,对自己的工作感到非常自豪。非常有帮助。
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
到目前为止,我预订四天房间的经验非常简单……我想要的日子都有了……
Thank you for taking the time to leave a review. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At ReservationDesk.com, we strive to ensure that every customer enjoys an effortless and hassle-free booking process. We look forward to your next booking with us!
我和我的妻子与我们的成年子女(19 岁和 21 岁)住在一起,我们无法对这家酒店做更多的介绍。每个人都非常友善、专业和乐于助人。水疗中心很棒,餐厅也很棒。我们迫不及待地想回来。如果您正在寻找奢华的度假胜地,请来皮尔酒店!
We are happy to hear you had a wonderful experience at the hotel. Thanks for booking with us!
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
如果我能给兰卡斯特乡村旅馆零星的话我会的。我和我的朋友打算预订 3 个房间住 2 晚。从我们查看到大约半小时后,价格上涨了近 200 美元。前台的工作人员表示,这是因为可用的房间越少,价格就越上涨。糟糕的商业策略!我建议永远不要住在那里!
Thank you for your review. We understand how frustrating changing rates can be and sincerely apologize for any inconvenience. Because room rates are dynamic, they fluctuate based on demand and availability. Please know you received the best rate available at the time of booking. If you have further questions or need assistance with your reservation, please don't hesitate to contact our support team at [email protected]. We're here to help!
可怕的经历,我想取消我的预订,再也不想住在这里,工作人员很粗鲁,尤其是在萨利纳度假的前台露皮塔(Lupita),预订台的工作人员都让我绕来绕去,然后让我等了 26 分钟,而且从未返回过有史以来最差的客户服务。
Thanks for letting us know. We sincerely apologize for your experience with our customer service team — this is not the kind of interaction we want for our guests. If there's anything we can do to help make things right or assist with your reservation, please don't hesitate to reach out at [email protected]. We're here to help!
不要这样做!我们住在斯克兰顿的 ANZ 酒店,在那里经历了一次可怕的经历。前台的人很友善,但这个地方是一个更好的酒店的破旧版本。评级太高而且完全不准确。 进入我们的房间后,我们看到好像有人已经入住然后离开了。地板很脏,一条毛巾皱巴巴的,柜台上还有一个发夹。厕所无法冲水,到达时里面有某人的尿液和垃圾。淋浴头坏了,浴缸排水很慢,淋浴结束时我站在脚踝深的水里,没有任何维修可以修理任何东西,前台建议我和丈夫在厕所里排便,然后把它留下。门不容易关上,大部分家具都被撞坏了。吹风机坏了,房间里没有肥皂。我们与前台交谈,他们没有地方可以让我们移动。早上我们要求退款,因为我们住得很不舒服。他们告诉我们,他们会与管理层交谈,并确保我们致电 Agoda(在线预订),后者联系他们要求退款。澳新银行否认存在任何问题。不要去这家酒店! 6 号汽车旅馆或露营地本来就是一个重大升级。
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, ReservationDesk.com is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
在搜索引擎上,我输入“北代顿/万达利亚地区的酒店”。我选择了一家酒店并预订了两晚。原来,该酒店位于伊利诺伊州万达利亚,而不是俄亥俄州万达利亚(代顿北部地区)。想象一下,当我到达代顿并输入前往万达利亚酒店的地址时,它一直为我提供前往伊利诺伊州万达利亚的路线,我有多惊讶。不好
Thank you for your review and feedback. We sincerely apologize if any information or photos provided did not meet your expectations. As an online travel agency, we rely on the hotels we partner with to supply accurate descriptions and images of each property. We appreciate you bringing this to our attention and will do our best to improve our service. If you need further assistance with your reservation or have additional concerns, please don't hesitate to contact our support team at [email protected]. We're happy to help!
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
上网...查了地区...州等。好多了...当尝试检索我的希尔顿帐户时....不太好,我通过采取简单的方法让您的 IT 人员再喝一杯咖啡
Thank you for your review. We understand how important it is to have your membership benefits. Because our platform is not directly involved with hotel reward programs, we recommend speaking with the hotel staff directly about your membership while checking in. If you need further assistance or have additional questions about your reservation, please don't hesitate to reach out to our support team at [email protected]. We're here to help!
很容易加工。谢谢你!
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
不要留在这里。 如果您必须提前离开,请注意,这家酒店可能仍会向您收取剩余住宿费用。我提前三天退房,并被告知我仍然会被收取费用。我住过许多万豪酒店,从未经历过在提早退房后因未使用的住宿而被收取费用的情况,尤其是当酒店似乎已满员时。 我最关心的是客户服务。经理阿什利很难联系到。我必须用不同的电话号码拨打才能有人接听,这令人沮丧且不专业。当我最终与她交谈时,她在整个谈话过程中态度粗鲁、轻蔑、居高临下。 对于我没有入住的夜晚,酒店扣留了 700 多美元的费用。虽然我了解政策的存在,但我期望进行合理的对话并做出一些努力来公平地解决这一问题。 我联系了万豪酒店集团,并被告知有一张纸条声称我对员工无礼。我发现这很令人惊讶,因为我从未提高声音、使用不恰当的语言或做出不尊重的行为。我什至鼓励他们查看任何可用的视频片段和电话录音。我只是希望此事能得到公平处理。 令人失望的是看到多条评论提到了对管理层和员工态度的类似担忧。这种经历对万豪品牌的影响很差。 我经常旅行,认识许多每年前往印第安纳州观看体育赛事的家庭和团队。根据我的经验,我不推荐入住这家酒店。
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
易于浏览
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
易于导航且非常高效。谢谢
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
亲爱的酒店团队, 我通常不会抱怨,但我想分享我最近入住期间的经历。我相信我对床单有过敏反应,整个晚上我都在发痒。不幸的是,我睡得很少,因为我很不舒服。我的腿上也出现了皮疹。 我想让您意识到这一点,以防其他房客也经历过类似的事情。也许值得研究一下。 鉴于这种情况,我想知道是否有什么方法可以为我所经历的不适和睡眠不足提供一些补偿。 感谢您的时间和理解。我期待收到您的来信。 - 写给团队没有人回复......
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, ReservationDesk.com is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
共 258 条符合条件的评价