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At the Siletz Bay Beachfront Hotel…

At the Siletz Bay Beachfront Hotel managed by OYO, my first contact was with a very rude manager. The bathtub/shower handle was nearly falling off the wall, the corners in the bathroom showed accumulated dirt, there was a big tear in the arm of the couch, and finally the room with one-ply toilet paper in a room that cost me over $250 for two of my nights' stay. I won't stay again.

Don’t book this hotel based on experience

I booked at this hotel on August 3–4 after my flight in Denver was canceled. Because more than 30 flights were canceled that day, there were very few hotel options available through Booking.com, so I booked this property. When I arrived, there was a small sign at the front desk apologizing for carpet replacement, but it did not explain where the work was taking place or how extensive it was. After checking in and going to my room on the 4th floor, I was shocked to find that the hallway had no carpet at all, with exposed flooring and numerous dead ants scattered throughout the hallway. After an exhausting day at the airport dealing with flight delays and eventually a cancellation, this was the last thing I expected. Unfortunately, the room itself was also not clean and did not meet basic hygiene standards. The carpet inside the room was extremely dirty, as clearly shown in the photos I took. Between the condition of the hallway, the dirty room, and the unhygienic carpet, I did not feel comfortable staying there. I returned to the front desk and asked to change rooms. The receptionist simply repeated that there was a sign explaining they were changing the carpets. When I asked whether every floor was in the same condition, he said that the 1st and 2nd floors had already been renovated, but there were no available rooms there. I explained that my concern was not only the missing carpet but also the cleanliness of the room. Walking through the hallway without carpet was uncomfortable, especially since my checked luggage had not arrived and I didn't even have flip-flops or suitable footwear. I asked to cancel my reservation because I did not feel comfortable staying there. The receptionist asked, "Do you want to cancel?" I replied, "Yes." He showed me something on his screen indicating the room was canceled, but then said he could not guarantee I would receive a refund. I told him I would discuss the refund with Booking.com, but I wanted written confirmation that the reservation had been canceled. He repeatedly said I would receive an email. When I refused to leave until I had confirmation, he claimed there was no email address on file, even though I had booked through Booking.com. Only after I insisted did he send me an email. After leaving the hotel and trying to find another place to stay, I discovered that the email he had sent was not a cancellation confirmation—it was actually a confirmation of my stay. Even worse, the reservation had not been canceled at all. The staff member, who refused to provide his name, had misled me, leaving me to deal with the situation while trying to find another hotel late at night. I reported everything to Booking.com and submitted photos and videos documenting the condition of the hotel, including the hallway, the dirty room, and the carpet. Despite this evidence, the hotel still charged my account. My biggest disappointment was not only the poor condition of the property but also the way I was treated by the front desk employee. I felt misled, dismissed, and treated disrespectfully in front of other guests. Refusing to identify himself, falsely leading me to believe my reservation had been canceled, and then allowing the charge to go through is completely unacceptable. I will continue to pursue this matter until I receive the refund I believe I am entitled to. I should not have to pay for a room that was in unacceptable condition and for a reservation that I explicitly asked to cancel before staying. My advice to future travelers is not to rely solely on the photos shown online, as they did not reflect the actual condition of the hotel during my visit. I hope management takes these concerns seriously, improves both the property's condition and cleanliness, and ensures that guests are treated honestly and respectfully.  

Staff

I thought it was nice of the Hotel maid to drive me to a better motel. I was in tears. DONT STAY HERE YOU WILL BE SORRY ITS NASTY.

Website is easy to use

Raul was very nice,explanatory taking…

Raul was very nice,explanatory taking great pride in his work. Very helpful.

Delight and easy to reserve a room…

So far my experience to reserve a room for four days has been very easy… the days I wanted were available…

A luxurious get-away

My wife and I stayed with our adult children (19 and 21) and we could not say more about the hotel. Everyone was so kind , professional and helpful. The spa was fantastic and the restaurant was superb. We can’t wait to come back. If you are looking for a luxurious get-away, come to the Pearle!

Easy to process

If I could give the Country Inn of…

If I could give the Country Inn of Lancaster zero stars I would. My friends and I were going to book 3 rooms for 2 nights. Between the time we looked at it and around a half hour later the price went up almost $200.00. The person at the desk said it’s because the less rooms available the more the price goes up. Bad business tactic! I would advise never stay there!

Horrible experience I want to cancel my…

Horrible experience I want to cancel my reservation and never plan to stay here ever again staff was rude especially Lupita at the front desk holiday in Salina and the reservation desk staff both gave me the run around then left me on hold for 26 mins and never returned worst customer service ever expeitenced

Stay Away- disgusting experience

Don’t do it!! We stayed at the ANZ Hotel in Scranton and had a horrible experience there. The person at the front desk was kind but the place is a run down version of what was a nicer hotel. The rating is far too high and totally inaccurate. Upon entering our room, we saw that it looked as though someone had checked into it and then left. The floor was dirty., a hand towel was crumpled and there was a hair clip on the counter. The toilet wouldn’t flush and contained someone’s urine and trash in it upon arrival. The shower head was broken and the tub drained so slowly that by the end of the shower I was standing in ankle deep water, There was no maintenance to fix anything and the front desk suggested that my husband and I defecate in the toilet and leave it. The door wouldn’t easily shut and much of the furniture was dinged. The hair dryer was broken and there was no soap in the room. We talked to the front desk and they had nowhere to move us. In the morning we requested a refund since our stay was so uncomfortable. They told us that they would talk to management and insured that we call Agoda ( online booking) who reached out to them to request a refund. ANZ denied that there had been any problem. Do not go to this hotel!! Motel 6 or a campsite would have been a major upgrade.

Wrong city with the same name

On my search engine, I typed in "Hotels in north Dayton/Vandalia area." I chose a hotel and made the reservation for two nights. It turned out that the hotel was in Vandalia, Illinois, not in Vandalia, Ohio (north Dayton area). Imagine my surprise when I got to Dayton and typed in the address for directions to the hotel in Vandalia and it kept giving me the directions to Vandalia, Illinois. Not good

It was super easy to book a room

went on line ...looked up area...state…

went on line ...looked up area...state etc. MUCH MUCH MUCH BETTER....when attempting to retreve my hilton acct....not good im all set by taking easy path teel your IT people to have another cup of coffee

Was easy to process

Was easy to process. Thank you!

DO NOT STAY HERE.

DO NOT STAY HERE. If you have to leave early, be aware that this hotel may still charge you for the remainder of your stay. I checked out three days early and was told I would still be charged. I have stayed at many Marriott properties and have never experienced being charged for unused nights after an early departure, especially when the hotel appeared to be fully occupied. My biggest concern was the customer service. Ashley, the manager, was extremely difficult to reach. I had to call from a different phone number before anyone would answer, which was frustrating and unprofessional. When I finally spoke with her, she was rude, dismissive, and condescending throughout the conversation. The hotel kept more than $700 in charges for nights I did not stay. While I understand that policies exist, I expected a reasonable conversation and some effort to address the situation fairly. I contacted Marriott Corporate and was told there was a note claiming that I had been rude to the staff. I found that surprising because I never raised my voice, used inappropriate language, or acted disrespectfully. I even encouraged them to review any available video footage and recorded phone calls. I simply wanted the matter handled fairly. It's disappointing to see multiple reviews mentioning similar concerns about management and staff attitudes. This experience reflects poorly on the Marriott brand. I travel frequently and know many families and teams who visit Indiana each year for sports events. Based on my experience, I cannot recommend staying at this property.

It was good very easy to book

It was easy.

Easy to navigate through

Easy to navigate and very efficient

Easy to navigate and very efficient. Thank you

Dear Hotel Team,

Dear Hotel Team, I don’t usually complain, but I wanted to share my experience during my recent stay. I believe I had an allergic reaction to the bedsheets, and I spent the entire night itching. Unfortunately, I got very little sleep because I was so uncomfortable. I also developed a rash on my legs. I wanted to make you aware of this in case other guests have experienced something similar. It may be worth looking into. Given the circumstances, I was wondering if there is any way you could offer some compensation for the discomfort and lack of sleep I experienced. Thank you for your time and understanding. I look forward to hearing from you. - wrote this to the team no one responded….