ReservationDesk.com

Avoid this Site!

This company misrepresents itself online by presenting the hotel logo along with its name so as to appear as that hotel's reservation counter. When I called the number provided, I was never informed that the company was not affiliated with the hotel; in fact, the operator implied that she worked for the hotel. Once my reservations were made, I received a confirmation email with both the hotel logo and a proper link to the hotel. Because I needed to make a quick change to my reservation, I called the hotel's front desk, and they informed me that there was no reservation in my name or with the confirmation numbers I provided. I called ReservationDesk asking for an explanation, and after multiple return calls, they said the issue was resolved. Upon calling the hotel front desk again to confirm that this was true, I was told once again that I did not have a reservation in the system. I am now contesting the charges to my credit card. Please avoid this company as you might find yourself in a location without a place to stay.

You changed the rate for the room I was…

You changed the rate for the room I was booking as I was entering my credit card informatio

Easy reservation

Horrible Customer Service and Staff & Over billing

Everything about our experience with this location was frustrating, we booked here instead of the other hotel we use a few blocks away, after booking online for an employee to come stay here for 2 nights. We spent hours attempting to get through to the front desk to get a 3rd party authorization from (12 phone calls made in 1 afternoon) at no point in the last 2 weeks have I ever been able to get through to the front desk. I was constantly forwarded to the call center, where these staff can't assist with anything but a reservation. Or they try and up sell you into a time share spiel. when our employee checked out the bill was higher than what I had booked for online and higher than I authorized on the pre auth form! Once Again, I had a heck of time getting through. to ask why I was charged more than my reservation booking number confirmation says. Today I received a call from a "CHRIS" in the Edmonton downtown location who I can only assume is someone in management who was ignorant and rude immediately into the conversation I did ask, and he refused to give his last name, refused to give me his position title. Chris was extremely unprofessional and I advised I would be filing a more formal complaint. The phone system apparently is down, and I have heard this excuse for weeks about this location. Chris made inappropriate comments on how he was going to block my number now. His communication was so rude I was advised by others in the office who could hear this convo to start recording the convo, when we did start recording - Chris managed to change his tune ALOT.....Save yourself the hassle if you are a company booking for staff or personal and require supportive and attentive staff and polite management. cause this location can't provide any of that.

I did not receive my confirmation.

I did not receive my confirmation. I did not get a response to my email to request it. I did not want to book thru a 3rd party. I felt tricked. I wanted to book directly thru the hotel IHG.

I was not aware of and do not approve…

I was not aware of and do not approve of this fee. I thought I booked directly through Hilton with my Hilton Homors. I request a reimbursement!

Sleek and affordable

I guess you can’t book for a wedding…

I guess you can’t book for a wedding promo online not ideal so

Easy online.

Easy online. Only wish was showing pics online of the rooms not just the pillows..

Worst Hotel Experience

Pardon the length, but I wanted to share my experience so others know what to expect. Introduction My stay at the Best Western in Clifton Park, NY was one of the most unpleasant hotel experiences I have ever had. I stayed there with my son and expected a clean, comfortable room, but that was not the case. Incident Details Upon entering our room, we immediately noticed hair on one of the bed sheets. The floor had visible crumbs and food debris, and it was clear the room had not been properly cleaned. The bathroom was also in an unsanitary condition, which made us uncomfortable using it. I contacted the front desk. There was no other room available so they reached out to housekeeping to address the issue. A staff member arrived barefoot and attempted to change the sheet on only one bed. He then placed the removed dirty sheet on top of the second bed, which was extremely shocking and unacceptable. At that point, we no longer felt comfortable staying in the room and decided to pack our belongings and leave the hotel. Management Response After leaving, I contacted the front desk regarding the condition of the room and our experience. Unfortunately, the management was not helpful. Despite the clear cleanliness issues and our decision to leave due to those conditions, they have refused to issue a refund to my credit card. I will be disputing the charge with my credit card company. Conclusion Overall, I am very disappointed and still grossed out by this experience. Cleanliness is a basic expectation in any hotel, and this property failed to meet even that standard. Based on my experience, I would not recommend this hotel.

Curiosity at the front desk and…

Curiosity at the front desk and informed.

corporate code

rates change as you go.... no where to put corperate code

The worst experience at a motel my…

The worst experience at a motel my whole life I been booking rooms by airports. I made a reservation online before arriving I check in and get my key to the room. I step out the room to go to my car and close the door. The door automatically locks so I thought okay no biggie I'll go ask the front desk for a spare since I left it in the dresser. She gave me ugly attitude and told me ill have to pay for the key and she walked out into this room in the back. Horrible service. There is a bunch of junkies outside of here turns out one of them opened my room with a ebt card and went in. I luckily saw that and went inside the room to confront and tell them I just booked the room. Long story short the junkie left and I told the front desk about it but she didn't care and dismissed me. Avoid this place. Scammers and junkies.

I thought I was on the hotels website

I thought I was on the hotels website. Was wrong - You sold me room with queen beds. No queen beds available in reality.

***This was a horrible experience!I…

***This was a horrible experience!I accidentally selected a King for 3 people. I called immediately. The lady would not help me switch to 2 Queens. Instead she told me I was stuck with the room & I could not get refunded. Horrible business!! No kindness or understanding, as customer service agents should have!

Easy & convenient booking

Entire transaction was quick

Entire transaction was quick, easy and fun!

My first time booking anything without…

My first time booking anything without my husband doing it, and it was so easy and fast. I would definitely book again. Thanks

It went off without a hitch

It went off without a hitch. Although I didn’t know there was a $27 50 fee for the pet. So that was a surprise.

i booked wrong hotel (had same name but…

i booked wrong hotel (had same name but was in wrong city) immediately tried cancelling and i was unable. feels like i was robbed. Because i was.