ReservationDesk.com (reservationdesk.com) has a 3.3 out of 5 rating on OK.one, based on 258 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 37% give 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
Reservation website was incredibly easy to use, cannot wait to see the spectacular view I have heard so much about.
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
Very smooth process for booking, No glitches everything worked properly.
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
If I could put a zero review, I would. I called this morning to cancel 1 night on my 2 night stay. I only had a small window to call in as I was at work and before I got charged on their 24 hour cancellation policy. I called twice and got no answer. I called again, someone answered after Ietting it ring for 2 minutes (their front desk reservations says 24 HOURS) and said I need to cancel a night from my reservation. I was put on hold. And then hung up on. So i assumed they were busy. Called back in about 5 or 10 minutes. The same man answered and I was again put on hold. And hung up on again. Waited 5 minutes, let it ring another 2 minutes, and when he answered I said please don't put me on hold - you've already hung up on me twice. I am at work and need to cancel this reservation. He said "no, I'm putting you on hold" I asked to speak to a Manager and he said he was the manager and I'm not welcome there. I was not being "cooperative". WHAT?? Customer expectations are "I'm sorry you've been hung up on, I'm terribly busy can I return your call?" not you're not welcome here. You would think that I had cussed him out or yelled at him and I did neither. Absolutely disgusting behavior. I hope they have the calls recorded as I've gone to the very top of Wyndham with this. I have never been treated like that.
Thanks for letting us know. We sincerely apologize for your experience with our customer service team — this is not the kind of interaction we want for our guests. If there's anything we can do to help make things right or assist with your reservation, please don't hesitate to reach out at [email protected]. We're here to help!
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
Thank you for leaving a 5-star rating. We look forward to your next booking with us.
We booked a room through hotels.com paid $207 and the hotel took it upon themselves to charge us an extra $163.20. Hotels.com have been amazing with getting us a refund
We understand your frustration and sincerely apologize for the inconvenience. As an online travel agency, we're required to follow the policies and procedures set by the hotels and our providers, who ultimately approve refunds. While refunds are not always guaranteed, we are committed to doing everything possible to assist you. If you need help with anything else or have additional questions about your reservation, please contact our support team at [email protected]. We're here to help!
Operator could not find any room with a price. Had to book directly with hotel.
Thank you for bringing this to our attention. We are very sorry for the inconvenience or frustration this caused you. I will immediately share your feedback with our support team so we can look into this further. If you have questions or need assistance with your reservation, please don't hesitate to contact us at [email protected]. We're here to help!
We booked three rooms during graduation season so cost was 3x normal. One room had no hot water during our stay. They tried to fix it several times. Manager agreed to refund fee for this room, but was unable to because we booked through a third party. He stated we should submit a dispute through our card. We did and Hyatt only honored a one day refund. A note accompanying the dispute stated that special requests and amenities are not guaranteed. I guess Hyatt views hot water as a special request. Be careful if you use this hotel. There are others in the Waltham area we have used that are nicer and that include hot water.
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, ReservationDesk.com is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
Very disappointed the room wasn’t as shown the bed had stains on it as well as the pillowcases had a brown stain on them it was me and my husband anniversary and it turn out to be the worst
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, ReservationDesk.com is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
The place is kicking me out with my disabled daughter said that everything has been booked, which they lied because I had called they are over charging me when I’m paying with cash. The rooms are disgustingly dirty. I bring my own sheet and blanket move anything and there’s dust iand dirt dirt and old socks left from other people room is not cleaned. They do not have a maid service that has a cart and they don’t thoroughly cleans the room. I would suggest not to be there considering they’re kicking me and I disabled disabled daughter said they are renovating that room,when I’ve been paying cash and they ripping me off.
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, ReservationDesk.com is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
They put the wrong dates @ the wrong place! I want a total refund for this transaction!! The whole reservation is wrong! Thank you Rhonda Kindred!
Thank you for your review. Due to contracts with our hotel partners, once a reservation has been finalized, we are unable to make modifications, but we are always willing to provide other options. We apologize for any inconvenience. If you need further assistance or have questions about your reservation, please don't hesitate to contact our support team at [email protected]. We're here to help!
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!
You gave me the wrong room. I wanted a king room and when I got the reservation confirmation it was the wrong room
Thank you for your review. We apologize that certain rooms were no longer available. As an online travel agency, we work with multiple hotel partners and suppliers to provide room options, but occasionally, certain room types may sell out quickly due to high demand. If you need further assistance with your reservation or have any questions, please contact our support team at [email protected]. We're here to help!
It's always quick, easy and reliable.
Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!
This whole experience has been so terrible first the hotel was horrendous. Hair on the beds, tv broken and hazardous pool conditions leading to my young child to get seriously injured. After obtaining a refund from the hotel this company is now putting me through hoops to get a refund. First of all I didn’t even realize I was booking through a third party vendor and now after experiencing that traumatic stay making me go thorough hoops to get my money back that the hotel already issued back to them. I had to send proof of the hotel staying in writing that they released the refund when the hotel has called them twice to confirm the funds have been released. I started this process with this company August 3rd and it’s August 6th and they are pretending to have no idea what’s going on I have called every day this week. GIVE ME MY MONEY BACK. What a shady company I hope more people read reviews before booking here. Edited to add how are you hear to help when everytime I call and ask to speak to a supervisor your customer service reps hang up on me. Want to help refund the money the hotel already refunded 3 days ago. I started this process Monday it is now Friday. NEVER BOOK WITH THIS COMPANY now while dealing with an injured child I am now having to call these people daily to get my refund. Absolutely disgusting
Thanks for letting us know. We sincerely apologize for your experience with our customer service team — this is not the kind of interaction we want for our guests. If there's anything we can do to help make things right or assist with your reservation, please don't hesitate to reach out at [email protected]. We're here to help!
I called to see if I could extend my August 21 reservation to include August 20. I got disconnected twice and no one bothered to call me back. So I booked a separate reservation for 820 and I’m going to hope that I can get in the same room when I arrive on 820 for two nights.
We sincerely apologize for the difficulty you experienced in trying to reach us. We understand how frustrating delays can be and truly appreciate your time and effort. While high call volumes can occasionally lead to longer wait times, please know we're committed to helping you as quickly and efficiently as possible. If you still need assistance, don't hesitate to contact us at [email protected]. We're here to help!
Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!
I stayed last night and I have to say your staff was on point, I was checked on by the front desk by text shortly after checking in to see if everything was good. I really appreciated that it was next level hospitality. Today in the morning housekeeping stopped by my room 313 to see if we needed any amenities towels soap coffee that was a nice touch. The room was very nice and clean . Overall you have a great staff that has a great sense of urgency my room was ready in less than 3 minutes after arriving and that’s because I showed up very quickly after booking. I highly recommend this hotel Juan Martinez
Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!
Went directly to the hotel (Hyatt Delray Beach) website. Selecting dates of stay, room options, and billing all easy and quick. Immediate confirmation via email. Couldn't have been easier.
Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!
258 reviews matching