ReservationDesk.com (reservationdesk.com) has a 3.3 out of 5 rating on OK.one, based on 258 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 37% give 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
Felt like a mini vacation. Super clean rooms, amazing staff, and the best sleep I’ve had in ages. Location made it so easy to get around Already telling my friends to book here. Can’t wait to come back
We are happy to hear you had a wonderful experience at the hotel. Thanks for booking with us!
Check in was great Meal at the steakhouse was amazing! Service was a 10 in all respects!
We are happy to hear you had a wonderful experience at the hotel. Thanks for booking with us!
I had an excellent experience booking through ReservationDesk.com. The booking process was quick, easy, and straightforward. The website was simple to use, and I received my confirmation promptly. Everything went smoothly, and the customer service was helpful and professional. I would definitely use ReservationDesk.com again and recommend it to anyone looking for a hassle-free booking experience.
Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!
It was so nice being back in the newly renovated hotel. The front desk staff were so helpful, friendly and kind. Our room was so clean, the house keeping staff in the halls were friendly and all had a smile on their faces. We will be back again.
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
We called to ask for specific requests for our rooms and were told over the phone that it was confirmed and a note would be made. When we arrived, the hotel said there were no notes on the reservation and mentioned that this company always does this to clients. When I called back, I was told a refund would be sent within 24 hours. However, your team recently sent an email stating that no refund will be granted because the agent allegedly informed us special requests were subject to availability and not guaranteed. This contradicts the direct confirmation we received over the phone and the subsequent verbal promise of a refund.
We sincerely apologize for the frustration and inconvenience you experienced with your reservation and the conflicting information regarding your special requests and refund. We understand how disappointing it is when expectations are not met, and we regret that our service fell short in this instance. We are committed to resolving such issues and appreciate you bringing this to our attention.
Thank you for your feedback. We strive to make our booking process fast and effortless for our customers. We look forward to your next booking with us!
I recently was part of Reservation Counter a.k.a. Reservation Desk deceptive third-party hotel reselling by use of impersonation ad. Not even booking online, I actually called a number I was to believe was part of the hotel I was trying to book at. A person actually booked my reservation. Since I was going to be staying at the hotel for a convention. There was supposed to be a discount for this, which I did not receive. I only became aware of this because the company charged my corporate card for the room rental and did not place it as a reservation hold as I thought I was doing. At this time, the hotel is completely booked, and I confirmed with the hotel I do have reserved room. However, when I called Reservation Desk to make a change since I was cutting my trip short by a day. They informed me that they could not refund me for shortening my stay and I am requesting this 2 weeks before my trip. I will and will be encouraging my company to look into legal action.
Thank you for your review. We sincerely apologize for the confusion and frustration you experienced with your reservation and the issues regarding the discount and changes to your stay. We understand this was a very upsetting situation.
VERY POOR CUSTOMER SERVICE!!!! BEWARE OF CANCELLATION POLICY. THEY DO NOT OFFER REFUNDS ON BOOKED ROOMS WHEN CANCELLED WELL WITHIN ARRIVAL DATE. SCAM WRITTEN ALL OVER THIS SITE. DO NOT USE. GO TO HOTEL DIRECTLY FOR RESERVATIONS.
Thanks for letting us know. We sincerely apologize for your experience with our customer service team — this is not the kind of interaction we want for our guests. If there's anything we can do to help make things right or assist with your reservation, please don't hesitate to reach out at [email protected]. We're here to help!
I did not realize you were a third party web site when i booked, I am a Florida Resident and you did not offer that. I cancelled within an hour and reserved with the hotel directly and received my Florida Resident Discount
Thank you for sharing your review. We're sorry for any confusion between our booking service and the hotel. ReservationDesk.com is an online travel agency that provides booking services for over 200,000 hotels worldwide, but we are not affiliated with the hotel itself. Thank you for booking with us. If you need further assistance with your reservation, please feel free to contact our support team at [email protected]. We're here to help!
Easy to book. Good support available.
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
Thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book with ReservationDesk.com!
Thank you for your feedback. We strive to make our booking process fast and effortless for our customers. We look forward to your next booking with us!
I completed all of the registration information and hit "submit" and I received an error page telling me to resubmit and the second time I used a different card and now I h a ve been charged on both.
Thank you for your feedback. Hotel rates can change quickly based on availability and demand. To secure the best rate available at that moment, we charge your credit card at the time of booking. We're sorry for any confusion or inconvenience this may have caused. If you have questions about your reservation or need assistance, please don't hesitate to contact our support team at [email protected]. We're here to help!
Very, very easy to book. Straightforward with NO issues!
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
This website does not state that you are being charged in US dollars. There’s also a $17.99 booking fee.( which I was not aware of and did not see anywhere) I booked a hotel room, I’m in Canada, booked a hotel room in Canada (thinking this was Canadian dollars because that only makes sense ) I was then charged in US dollars. I am asking for a refund immediately, we’ll see if I get my full money back ,because with the exchange rate usually when US dollars is converted back to Canadian there is a loss so this may cost me 15% of my reservation anyways which would be about $150 Your website should be adamantly clear that you are charging people in US dollars , even at checkout it does not say US dollars. It’s very confusing because I’m in Canada booking a Canadian hotel room. Why would I be paying US $$$
Thank you for your review and feedback about the service fee. This fee allows us to provide 24/7 customer support to assist you with any issues or questions regarding your reservation. Our team is always available to help ensure your booking experience is as smooth as possible. Information about the service fee is found on the checkout page and in the cancellation policy. For every booking, we require guests to acknowledge these terms and conditions of the reservation before it can be completed. If you have additional questions about your reservation or need support, please reach out to us at [email protected]. We're here to help!
Thank you for taking the time to leave us a review. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated and helps us continually improve our platform. We look forward to your next booking with us!
The Inn at Plantation, Jane Lew, WV waited 2.5 months to inform us while driving to the hotel that they only allow 1 pet per room, though we clearly stated in our confirmed reservation made in May 2026 that we had 3 dogs and 2 small cats for the TWO rooms we reserved and paid for. The hotel website does not state one pet per room! We were called on August 1st by BringFido manager when driving to the hotel with our pets that the hotel called her and stated that we could not stay at the hotel that night!!! Amanda tried to convince the hotel to make an exception to let us stay one night since their website does not indicate only 1 pet per room. They would not relent on their unstated policy and forced us to find another hotel on the road with 5 pets on a Saturday night!!!! DO NOT STAY at THE INN AT PLANTATION IF YOU HAVE MORE THAN ONE PET!! You might be sleeping in your car !!! All the hotel had to do was make a simple exception for us for one night due to their incomplete website!!
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, ReservationDesk.com is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
Thank you for your feedback. We strive to make our booking process fast and effortless for our customers. We look forward to your next booking with us!
258 reviews matching