ReservationDesk.com (reservationdesk.com) has a 3.3 out of 5 rating on OK.one, based on 258 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 37% give 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
Easy online reservations and glad to find a smoking room for my husband. Can't wait to get there.
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
Easy to book. Straight forward.
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
Easy to do on-line wothout any asisstance
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
Not even one star I would give. This place is disgusting. The Microtel Inn & Suites by Wyndham Richmond Airport has false advertisement. Ain’t nothing like the picture they showed. Smelly lobby, dirty carpet, just about everything is YUCK in this place, the entire place smells like cigarettes and my bad coz I did not do my diligent research prior booking. Staff at front desk was rude. She told us there are no more non smoking room available when we got there at 11pm and we refused to stay as I have children with me, she said all non smoking room is booked since morning but I have made my reservations and paid it full 3 days prior so it doesn't make sense and was not inform that the room or the hotel is a smoking place. The photos online was a complete opposite to what I've seen. When request for refund they turned around and said they offered a non smoking room to us but we refused and won’t give refund. Wow what a complete lies. If it's strictly non refundable then just say it but don't lie that you offered a non smoking room to us coz why would I refused when we already tired from 8 hours of drive and all we want is to sleep and leave first thing in the morning to drive back to Florida. We even check the room to see if we can tolerate as the lady said it doesn't smell good but we are desperate and are all tired and have 2 young children and a toddler. I would not recommend this place to anyone. Complete scam and manager said he do business not a social service (what a disgusting human being) Pls anyone who can read this review should avoid this place or at least read other people's review coz it's all bad. That was my mistake coz I didn't do my research. I think they took advantage of us as we arrived late at night and that leave us no choice. Place is as disgusting as the staff and the manager. Karma is on your way!!! You wait!
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, ReservationDesk.com is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
Hello, I stayed at your hotel this past weekend (7-31-26/8-2-26), in room 435. I caught the front desk lady (Veronica Santa Maria) sleeping in her chair, sometime early morning, she gave bad customer service, I had to repeat myself, and I left without formally checking out and no deposit. She was lazy, unprofessional and had poor work ethic. I am embarrassed the organization to have to employ workers as she. I am very disappointed with your staff services and I spoke with the manager, Christian and he too provided bad customer service, he laughed when I told him I caught her sleeping and he did not provide an explanation as to why I wasn't able to formally check out. Lea M Woods 512-964-0112
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, ReservationDesk.com is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
Your RSVP desk totally garbage You’re a cash grab for corporate. I called direct to book a RSVP ay your hotels . You should be thankful I chose your company over Hilton or Marriott instead your charging us $17.00 fir the privilege to book with you . Totally dishonest and disgusting. I urge everyone to avoid your company’s hotels
Thank you for your feedback. We are truly sorry to hear about your frustrating experience and the confusion regarding our booking process. We understand your disappointment and regret that we did not meet your expectations.
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
Thank you for leaving a 5-star rating. We look forward to your next booking with us.
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
It was easier than knowing with the AI person on the telephone to do it on my cell phone by myself
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
I will never use your service again. Slimeball experience.
Thanks for letting us know. We sincerely apologize for your experience with our customer service team — this is not the kind of interaction we want for our guests. If there's anything we can do to help make things right or assist with your reservation, please don't hesitate to reach out at [email protected]. We're here to help!
Simply and easy now I’m ready to go
Thank you for taking the time to leave a review. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At ReservationDesk.com, we strive to ensure that every customer enjoys an effortless and hassle-free booking process. We look forward to your next booking with us!
Too many of the rooms just have a photo of a pillow. It is hard to tell which room you are booking. We had to call the hotel and get clarification on the room we wanted before we could book it. The web site is otherwise very easy to use. I do like that I can send the itinerary straight from the booked page.
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
Rody went above and beyond to make our trip work! Had to change plans minute and he was a huge help. Top notch customer service. Thank you Rody!!
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future. Would you update your review stars to be positive since your review was positive? It looks like you may have marked it as 1-star accidentally. Thanks Angela!
I found the reservation process to be very easy and precise. The website was easy to understand and follow. I look forward to my visit coming up soon!
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
Gut couldn’t get my reservation in the correct city after 3 times o corrected him I hung up.
Thanks for letting us know. We sincerely apologize for your experience with our customer service team — this is not the kind of interaction we want for our guests. If there's anything we can do to help make things right or assist with your reservation, please don't hesitate to reach out at [email protected]. We're here to help!
Thank you for leaving a 5-star rating. We look forward to your next booking with us.
During my recent stay at the hotel, I encountered a highly disrespectful front desk associate named Julie. She repeatedly called me out by name and made false accusations against me. I have documented all of these incidents, including photographs and recordings. Julie falsely accused me of hosting a party and damaging the room. She presented me with four images of streamers, which she claimed were evidence of a party. However, I had only one streamer, and I never had guests entering or exiting the room. The hotel’s policy explicitly states that a family of six is permitted, which I was. Despite my efforts to resolve the issue, Julie refused to provide me with the corporate or higher-end contact information. She even threatened to call the police and called me a “psychotic b****,” also told me “get the f*** out and I’m not no longer able to come there which was also recorded. The hotel charged me $250 for the alleged party and room damage. However, there was no party, and the room was not damaged. I strongly advise potential visitors to exercise caution when staying at this hotel. While the hotel may appear attractive, it is unacceptable to be falsely accused of such serious offenses. I intend to pursue legal action to address this matter.
Cat, thank you for your review. We’re sorry to hear about your experience at the hotel. Reservation Desk is an online travel agency and not directly affiliated with the hotel itself. We encourage you to share your feedback directly with the hotel, as they are best positioned to review your concerns regarding hotel staff service. We appreciate you taking the time to share your experience. If there's anything we can do to help make things right or assist with your reservation, please don't hesitate to reach out at [email protected]. We're here to help!
Once I was able to connect with the Hotel reservation all went well.
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
258 reviews matching