ReservationDesk.com

Easy & Fast!

Making the reservation was easy getting…

Making the reservation was easy getting what the reservation was made for not so easy

Dirtiest & filthiest Hotel ever stayed in

The hotel was the most dirtiest, filthiest and gross looking we have ever stayed in and that must not be marketed by this company. This hotel is suitable for not even animals let alone humans. There should be a refund for that stay and because of that we will not use this company for future lodging needs.

DO NOT USE THIS SERVICE

DO NOT USE THIS SERVICE. The agent I initially spoke with was very pleasant and all too eager to run my credit card. I tried to change the reservation well before checking in and the website would not allow me to do so. (I wanted to change one of the rooms from 6 nights to 4 nights). The agent I spoke with would not assist and I ended up being charged for the two nights I wanted to cancel. When I arrived at the hotel I made the reservation at we found it was filthy dirty and not at all secure. And just as importantly, they also had no record of my payment. They had the reservation but ReservationDesk had not sent the funds to the hotel. I checked back the next day and they still had no record of being paid. We went to another hotel. I spent almost $1,300 with this service and received nothing but refusal to address my concerns.

I need a guest room on the first floor

The hotel needs to be upgraded

The hotel needs to be upgraded. The hotel was very dirty, and the lobby area smelled like mold and was not properly cleaned. One elevator was not working, and the other kept breaking down. I complained to the lobby staff, and they told me they were aware of the elevator issues, but there was no sign that anyone was working to fix them. The cafeteria was dirty, and the coffee machine took almost five minutes to make a cup of coffee. On Sunday morning, it was very crowded, and there was a long line for coffee. The parking lot was dirty, and there was an abandoned car with flat tires. The rooms were not properly cleaned, and the bathroom smelled like a public restroom. Overall, this hotel is a low-class hotel.

Hacked

I thought I was making the reservation with the hotel itself, but I was wrong and apparently went through this reservationdesk.com. I then received a phishing email wanting my credit card number as I was getting closer to the reservation, in order to confirm the room. This was a horrible experience and the reservation desk.com customer service took no accountability or admitted any awareness of being hacked. The hotel I booked with no longer does business with this company as well. That should tell you what a shady company this is.

This is such a scam

I typed Hampton Inn in my search and a list came up so I selected the first one (thinking it was directly with Hampton Inn). I later found out after booking it was not. I tried to immediately cancel that but was told it will cost 250.00 to do so (that's a scam). So I paid 30 dollars per day more due to the scam. 200 dollars per night but the actual hotel charges 170 dollars per night. I then later found out I was being charged a "service fee" of 17.99 on top of everything else. What benefit is there for someone to book through this site? You get to pay a lot more and get no customer service to correct any issues. I will make sure to never get scammed this way again that's for sure! This type of thing should be illegal.

It was easy for me to navigate through…

It was easy for me to navigate through the website and book my reservation. I called the Inn after I got my confirmation and they indeed had my room reserved. Thank you.

No one really seemed to know what they were doing, very confusing.

At check in, we I tried to use my credit card, was told because my sone booked the rooms,my card wouldn't go thru. Imagine my surprise when I got my credit card bill and the rooms were charged to me. Which was okay however, the hotel also charged my son the same rooms. We were double billed and since that time whenever they have been called the Manager is never in. WE still haven't gotten any feed back or help with solving this problem. The hotel was okay but certainly not worth the doubling billing and now NOT receiving any help to solve the problem. We would NOT stay there ever again. Also rooms had NO darkening shades/curtains. Breakfast was barely edible we ended going out for breakfast most days of our stay.

Booking was easy and prices very…

Booking was easy and prices very reasonable.

easy to make reservation

Disappointed

First off, I thought I was dealing directly with the Hilton Hotel chain. Neither of he people I talked to said any diferently. Both individuals said they would follow up, one said by phone, one said by email. Neither did so. Secondly I asked for a specific Hampton Inn in Durango by name and yet the response from the website directly my booking to the incorrect Hampton inn. I was lucky they agreed to cancel my res.

Easy to book close by to where I live…

Easy to book close by to where I live awesome place to gamble.

Reservations were fast and easy to…

Reservations were fast and easy to make, extra fees and taxes were a disappointment as they added 50% to the cost

Easy to book

Easy to book. Got the room I wanted. No issues.

Everything was completed with ease.

The reservation part of working with…

The reservation part of working with your company went very smoothly. We're looking forward to staying at the hotel. I'm disappointed that you don't have a cancellation policy. I've never had to use one in all my years, but things do happen to people that cause them to change their plans.

This was a horrible experience from…

This was a horrible experience from beginning to end. The wait to check was 30 minutes. Then, 2hours for a room. Still did not get the room we reserved(suite overlooking the golf course)!! Put us in a room with a Murphy bed that pulls out of the wall!!!! Maid staff couldn’t speak English when I needed more Kleenex for the room. Dirty dishes were left in the hallway all day and night. All of the hand sanitizer stations were empty!!! I have stayed here several times and it was always a fun stay!! Not sure who the manager is now but I WILL NEVER BE BACK!!!

I was shocked at how much you charged…

I was shocked at how much you charged for us to book through you. The actual rate of the hotel was very low and the place looked like the low price and smelled musty.