ReservationDesk.com

Horrible service by GM

My daughter and I came to Newnan the week of July 27th- Aug 1st and the room was unacceptable! When we arrived we were told our room wasn’t ready and wouldn’t be till at least 3:15 or later so I let the front desk I would wait for our room. So I set in the front lobby and about 15 min later she said let me show you a room which I thought was odd but I followed her to the room on 1st floor when she opened the room the temp was freezing and she didn’t know how to make it go off or turn down and she asked if we would take this room!? We did after I went to wall and turned thermostat up and it finally shut off. So my daughter and I unloaded the truck and off we went to visit friends and when we came back that night we noticed a loud alarm going off and went ahead and took our showers and it still was randomly going off. I called front desk and a gentleman said no one was there who could authorize me a new room due to smoke alarm going off non stop so he looked for a battery and at 11pm he came and put new battery in alarm. He left we went to bed and about 1hr later the alarm started again so I called and was told that the gentleman I spoke with had left and no one could help us until am. I asked for another room again and was told none available and to tough it out till am when they would have a maintenance man come look at it. So all night we dealt with this horrible alarm randomly going off. The next morning I called my husband and he was on phone with Expedia and was letting them know and requesting a new room or a refund so we could find a place to stay without this issue so we could sleep. The GM of the hotel told me no rooms available and I asked if he would tell Expedia the truth about what’s going on instead of telling Expedia that no alarm in hotel was going off. He asked me what do want so I repeated again and he said I will not give you a refund and quoted some 24hr rule which should not apply to this situation since this was NOT my fault due to their alarm. At this point my husband is on speaker phone asking me for a gentle man who was the GM for this hotel and he would NOT speak to him and that my husband could call him there and laid a business card on the counter and I said sir he is on the phone and can hear you and is asking you to speak with him and he refused! So my husband got off phone with me and called the GM which also said he would not tell Expedia about the alarms since he said to them it’s not the hotel alarm. After my husband finally getting GM to listen and let Expedia know the truth my husband later asks did you get a new room and I said where?? He said go to front and ask again for a new room I said after being told 3x no refund and no room by extended stay he said go ask which I personally think they should have came to our room and let me know they were moving us! Instead I went to front and the lady from day before not the GM who was standing at front desk never apologized or said glad we could fix for you or anything she moved us to the 4th floor. When my daughter and I opened that door it was blazing hot and you could tell that room had not been occupied in the last 24hrs or less which means they could have moved us the night before!! We ended up staying the rest of the week and still no apologies from GM which is unacceptable and he saw us coming and going multiple times and I had to ask to get clean towels exchanged which he gave me a bag for and never spoke or apologized for this horrible experience but let the lady in the back take care of my towel needs. I DO NOT RECOMMEND THIS HOTEL AT ALL!! Horrible customer service and the GM is not a good GM in my opinion I will say the assistant manager was kind and apologized for the situation and for the GMs lack of hospitality and consideration! So avoid this place I am sure their are other hotels who would love your business. I have names of all individuals involved! I would love to hear from corporate on this. Do better GM

If I could give a negative star I…

If I could give a negative star I would! No compensation for a pool that was closed because it had to be cleaned due to "food in the pool",stale muffins,stale bagels and old hard boiled eggs was the "continental" breakfast. I have traveled the world and this was by far the filthiest hotel I have ever stayed in. Mold on the ceiling, disgusting bathroom with hair in the tub and the smell was not to be believed! They should have payed me to stay there! They also said the "damage" deposit would be refunded which it was not! Complete DUMP!!!!!

The hidden fees are ridiculous

The hidden fees are ridiculous — practically a whole extra night for just a few nights stay. It is misleading. Include the fees in the price listed!

Room was a little small

Room was a little small, the king size bed took up the whole room. Jason our shuttle bus driver did a great job and was very knowledgeable and personable 👍🏼

This place needs a lot of cleaning and…

This place needs a lot of cleaning and updating. Pool and hot tub are listed but are closed. Chairs in dining room were badly worn with all the upholstery off and sticky. We were on the first floor and there were pet stains on carpets and strong smell of pet urine in our room. They were short staffed also. We will be staying at another hotel next year for our family reunion. Place needs to be shut down or updated.

I made reservations on line

I made reservations on line. For a technical challenged old guy it was very easy. Thanks for that.

We didn’t stay there and we asked to be…

We didn’t stay there and we asked to be transferred to the same hotel down the road and they charged us and wouldn’t even give us any sort of rewards or discounts.

Poor customer service

The booking process was absolutely horrible. The website was not user friendly plus the website let me reserve a hotel room that was not even available. When I finally was able to talk to their customer service staff on the phone they were not helpful at all, I had to ask for the issue to be escalated to their boss.

I stayed at the Hilton Garden Inn in…

I stayed at the Hilton Garden Inn in Romulus. From the very moment we arrive, I received the very best customer service. Me and my family arrived from out of town to coordinate our family reunion. Neliz greeted me and made sure my initial experience was excellent! The rooms were very clean and updated. Monet accommodated my family and filled some of the gaps in our agenda to make the events run smoothly. Mackenzie made sure we had everything we needed to get our day going throughout our stay. Shannon from the restaurant was very attentive, at times having our preferred food or drink ready before we asked for it. The icing on the cake was the housekeeping staff. I can't remember a day or occurrence where I was not greeting with a smile. Even the maintenance staff was prompt with replacing batteries in the thermostat. Overall, this was the best experience and staff I have encountered and would recommend the hotel to anyone who wants an awesome experience, something you don't see at hotels these days!

My family and I checked in the Days Inn…

My family and I checked in the Days Inn in Caseyville, IL. around 3:40 pm. on 7/22/2026. Before we brought our luggage in, we checked the room out. No fridge, No microwave and looked dirty. When I booked the room the reservation stated a microwave, and a mini fridge. I went to the front desk, the manager said they can possibly get a fridge, but not a microwave. This is not the room I booked. I asked to cancel the room and refund my AMEX $62.33 for the room fare. It is now the 2nd of AUG, no refund as of yet.

FAKE COMPANY

FAKE COMPANY. Don’t waste your money in making reservation through them. They have extremely low grade customer service. They promise something else and provide something else. When it comes to money refund, they go silent even after promising via emails to refund. DO NOT FALL IN THEIR TRAP. If there is anything below WORST, I would give that rating to them.

Somehow your website booked a room in…

Somehow your website booked a room in Gulf Shores Alabama when I am actually staying in Chattanooga Tennessee!! I tried changing locations immediately but that was fruitless so I called your lovely girls in SE Asia and needless to say that was even Worse! I understand there are no cancellations BUT I am not going to Gulf Shores!! I have already booked a room through your company this morning to the correct location so the first reservation needs to be changed to another location in the Valdosta Georgia location

TRYING TO CANCEL A ROOM

Bad idea to say "it's just one night:

When checking in advised 1 guest had mobility cart asked about elevator. Told yes. There was a parking deck to PART OF THE HOTEL which you entered through a door that said "do not enter" (I had to call front desk and ask where elevators were) that was not our building. I went to front desk because stairs seemed to be only way up. She walked me to bottom of parking deck show me another door and said elevator is there. MIND my sister is still looking for parking spot. This morning packed to leave ELEVATOR OUT OF ORDER. We are all over 70 years old. Not to mention it was not clean how policeman

I had called the hotel to book a room…

I had called the hotel to book a room for the night for 3 people and a small dog. She confirmed a room and sent me the confirmation. Once reviewed I noticed the dates were for the next night. I called back to inquire she assured me it was for now. Arrived at the hotel about 20 minutes later. the lady working had me fill out and sign forms for my small dog.. She had me insert my credit card and gave me a room key. Went to the room opened the door to find other guests staying in that room.Went back to the front desk. She was checking on the computer and then told us she did have one more room left but was not dog friendly. Not acceptable! We have been travelling from Bc after being evacuated for fires. contacted every hotel on the way booked one on the phone for Lethbridge however after being assured it was for that night when we arrived it was booked for the following.However they charged my credit card card now your hotel has charged my credit card leaving no more room to charge another hotel. Leaving us no other choice but to drive another 8 hours on no sleep.

Me and my fiancé were so excited to…

Me and my fiancé were so excited to stay at the Ramada by Wyndham in Kissimmee/Gateway. When we pulled into the parking lot we noticed it didn’t look like as advertised on the Internet. We kept an open mind and considered since we had already paid that we’d make the best of it. They then accompanied us to the room that we were supposed to stay in. We were shocked!!! Their bed was shaped almost as a boat, and where you would lay your head would be below where your feet or angled. We then asked if there are any other rooms available. They finally showed us one after seeing 2 others. They finally showed us a room that we just both dealt with for an eight day vacation stay. After coming home one night from a nice night out to dinner we pulled back the comforter and seen bugs scattering everywhere. I then told my fiancé to grab her phone and start recording what we could get on Camera. We called the front desk. They had a maintenance man come to the room with a light to check the rest of the bed out. Once the man seen the video and the bugs, he ran out of the room in less than 10 seconds and said and I quote” I’m getting out of here. I’m not bringing this home to my family.” I then was forced to sleep in our car that we rented, but that got very uncomfortable because the car kept shutting off due to the technology of the car and was forced to go back into the room! We spoke to corporate or at least we thought we did. They told us that they would have us moved to a different location in the morning. Once the morning came, we were greeted by the manager and three security guards like we were some type of criminals and were basically told that the only thing they can do is change our room once again. We told them that that was not acceptable and the manager handed her business card with an attitude. Had a security guard come up to the room once again, with garbage bags so we could put all of our belongings into the garbage bags to kill any bugs or larva from the bugs. We had to purchase new luggage which cost us a little over $100. We left the old ones in the room and had them dispose of the suitcases. I want every single dollar refunded back into my account and I was told that since this incident happened that someone from the corporate office would get a hold of us, and call or email us. We stayed the whole entire time due to a budget that we were strictly under, the manager did offer to put the funds back into our account, but because they said it would take 3 to 5 business days we were forced to stay where we didn’t want to stay and had to deal with multiple multiple nights of restless sleep/anxiety/PTSD from the fear of bugs, crawling on our skin. Sure enough a few days later go by I noticed a bunch of bites on my wife’s back and my left leg which I documented and showed them. We thought we were going crazy at some point and thought that we were just seeing bugs but sure enough they came out to play once again while we were in the bathroom, my fiancé pointed out that there were more bugs crawling from underneath the mini fridge. I just think this is what a nightmare vacation stands for! I would never in my life operate a corporation like this ever! Very very disappointed and don’t think we could ever stay at another hotel ever again due to the mental anguish and trauma we endured while we were here. If I could give them zero stars, I would unfortunately there still is one star and I won’t even give him that! I am expecting a full refund. If not, I would like to make this matter go forward with a legal civil action.!!

5/5 Stars – Absolutely amazing staff!

We had such a great stay here! Everyone was so friendly, super helpful, and quick to jump in whenever we needed anything. The housekeepers, the breakfast crew, and the front desk team totally earned every bit of this 5-star review. But I really have to give a massive shoutout to Mariah—she was an absolute rockstar. We checked in on the evening of 7/31, and the hotel's computer systems were completely down. Mariah had to check everyone in by hand, and she handled it with so much grace and patience. Her calm vibe kept a room full of tired people completely chilled out. My husband and I had just finished a brutal 13-hour drive from Virginia for my aunt’s 75th birthday party. After that much time on the road, the last thing we wanted was a stressful check-in, but Mariah made it seamless. Huge thanks to the whole team at Home2 Suites Pine Forest!

TERRIBLE Customer Service!!

TERRIBLE Customer Service!!! Joshua, the booking agent, lied to me about an early check in. I reserved a room at Rocky Creek Inn in Lucedale MS and requested an early check in because I work the night shift and he assured me I could check in at 6:30 a.m. When I got there the reservation had nothing on it about the early check in. Upon calling Reservation Desk and giving them my confirmation number, they would not honor what was agreed to during the reservation booking. The problem was "escalated" but would not be looked at for 5-7 days. The reservation was also booked with another credit card than the one I gave them. The incompetence of the Supervisor and her inability to go back and edit a booking to include what was agreed on during a recorded conversation was stunning. I would not recommend this company at all. I was in the MS 107' heat & 90% humidity for 8 hours due to ineptitude. They did not care at all & just repeated they could not honor the reservation while offering me no solutions. TERRIBLE Customer Service.

WIFI did not work without repeated front desk workarounds

The WIFI did not work initially, and required a man from the office to come byi and fix it. The man quickly described what he did to FORCE it to work when I asked, but without showing me and without making the steps to remedy the problem clear. OF course it failed again after I left briefly, put the PC in "sleep" mode while I was out, so I had to call them to come in again. Again, there was no explanation as to what to do to fix it the next time. Finally I was told by the lady at the front desk that their WIFI setup did not pass the newer edits being invoked on my new 2026 laptop had, so they had to "force" it. On the 3rd morning, the WIFI again did not work, and the same unfriendly man said he would come in a half hour.. He never came, never called, so I checked out a day earlier than planned. I was told upon check out that they had called their tech support who actually fixed the root cause, The lady said didn't call or stop by to tell me it had been resolved m but they I was later told they assumed it worked for me later when I didn't call back. That was the last straw. They knew I really needed WIFI but couldn't even get back to me to say they had finally addressed the root cuase. I was attracted by the the vintage sign and the JOHN MUIR evocation, but the man who handles first level tech support is condescending and does not want to support the guest in getting this basic advertised amenity working consistently. The much kinder woman who worked the front desk explained later that when they got their internet service to fix the issue, they didn't contact me but just figured it work when I retried since I DID NOT CALL them back. A very UNHELPFUL assumption..... It never worked for me without their intervention, so I basically left to get a better room with proper WIFI. . Very inadequate and consescending unhelpful treatment from that man (who may be the owner) regarding what is a very basic motel amenitiy.

Process was quick and easy