ReservationDesk.com

This was “Unbelievably bad — chaos, filth, and zero customer care.”

This was, without question, the worst hotel experience I have ever encountered. When we arrived around 2:30 pm, there was no staff member present to greet us. Another family waiting informed us that the employee had stated she would not begin checking anyone in until 3:00 pm — something I have never experienced at any hotel. Typically, guests are checked in promptly and notified if a room is not yet ready. The lobby was noticeably unclean, and the furniture was worn and in poor condition. Given these issues, our family — along with roughly 20 others traveling with us — decided we needed to move to another hotel. While one of our families was speaking with an IHG representative, the hotel employee called the police and falsely claimed we were being irate. At no point were we rude, aggressive, or disrespectful. We were simply waiting to have our reservations canceled so we could relocate. I strongly advise avoiding this hotel. The treatment we received was extremely disappointing, especially considering the amount of business our group intended to bring. Thankfully, we were able to move to another IHG property, where we were treated with professionalism and respect.

SCAM SCAM SCAM!!!

SCAM SCAM SCAM!!! Thought we were making our reservation with the hotel but discovered it was through the “Reservation Desk”. Totally deceptive practice!! Reservation Desk added all sorts of fees and we ended up paying $100 more than what the hotel would have charged us. We complained and they are issuing a refund for half. Now trying to get our refund for overcharging. Said it was given to us but not true. After multiple calls our refund will be sent. Fingers crossed. Do not deal with the “reservation desk.” Call hotels directly! Better business bureau today.

Booking a room was easy

Booking a room was easy, now I will see how easy it is to check in and if there are any hidden charges.

Website was easy to use to book…

Website was easy to use to book reservations.

The booking process was fast and…

The booking process was fast and efficient.

Everything was amazing!

Everything was amazing!! Loved my room very clean and comfortable. The staff was out of this world !! 10/10

Horrible experience

I had the displeasure of staying at the Extended Stay in Pleasant Hill, California on July 23, 2026. We had two rooms. Although I had prepaid for four nights, I left after one night with the other two ladies I was traveling with. I was refused reimbursement for the other three evenings that I had paid for. We left after one night due to numerous problems with this hotel: *Dirty bathtub with hair and scum near the drain. The drain in the bathroom and the kitchen were both clogged and draining very slowly. *Bloody remnants on the sheets. *Only two small soaps the size of a half dollar. No shampoo, body wash, or lotion. *The floors were sticky, *There was no outside seating. *Although it was advertised as a full kitchen, there were no dishes, glassware, utensils, or dish soap. In addition, the refrigerator opened in the wrong direction which made access difficult. *Although breakfast was advertised, it consisted of dry cereal bars and instant oatmeal. *No ice machine. I took photos of these inadequacies for proof. It appeared that most of the clientele were placed at this hotel by social services. One lady I spoke to was there because her apartment had flooded. She was on disability due to a back injury and was not given a choice about where she could stay. She told me the burners on the stove wouldn’t work and management was slow to fix them. She spoke of loud, obnoxious people in rooms next to her room. It is in your best interests to avoid this establishment. I wish I did. Leesa T.

Reservation Process was very easy

I couldn't check in to the hotel! No room available!

I couldn't check in to the hotel. You booked me a room they didn't have, they were completely booked. I had to scramble last minute to find another hotel nearby and walk there. I tried to call Customer Service but could not get anyone to answer. I'll be disputing the charge with my credit card company! **Edited to add, I tried to call customer service again and was able to get through. They are in the process of issuing a refund since I could not check in. Once the refund has been resolved, I will update my rating.

In the past I have enjoyed staying at…

In the past I have enjoyed staying at Best Western in Shallotte. The past two stays have been horrible. Our prior stay the entire hotel smelled like weed and people were very loud. We came back this past Saturday and found the place just nasty. Our floor in our room was so nasty our feet stuck to them. We took a towel and some water and rubbed it on the floor and the towel turned brown. We had crumbs under the edges of the bed and a big wad of hair was laying in the floor. We tried to use the pool and all of the chairs at the pool is ripped up and only one could be used. The pool needed to be vacuumed haf weird debris floating around. The breakfast was not good like it normally is. Left and went to bojangles next door. Not sure what was going on there but it was a disaster also. Just a bad day. The staff said that there had been multiple complaints after a new crew was hired at the hot about the rooms not being clean. Even the floors in the halls throughout the hotel was nasty. I paid around $239 for that disaster.

Great website to using for booking hotels!!

Booking is very easy using this site. Great service!!

Totally disgusting that you’re charging…

Totally disgusting that you’re charging me $17.99 service fee for the RSVP direct to hotel. I cancelled this RSVP 1/2 hr after it was made and you held back $$17.99 I will not stay at another Crowne Plaza anywhere

A great night’s stay

A great night’s stay starting off a vacation! The king studio room was clean and stocked with more than we could use. We did not enjoy breakfast here, so we can’t say how that was, but we feel everything else including the lodging cost to be competitive and well worth the stay! Thank you!

Constance: A great employee

It was actually the front desk manager Constance. She was kind, friendly, organized, and actually cared for the property. She was a joy and made the experience so good!

Your new cloud based reservation system…

Your new cloud based reservation system was down when we came to check in and had to wait in the lobby 2.5 hours for our room. One host took our name and phone number and then left without giving his list to another host to follow up on so numerous guests that came after us go their rooms before we got ours.

I normally stay in Baltimore for ball…

I normally stay in Baltimore for ball games, but with my grandkids joining me this time, I wanted something quieter outside the city. I’d never stayed here before, but Crystal was incredibly helpful with arranging an early check‑in, and everything went smoothly. The hotel turned out to be a hidden gem — spotless, modern, and surprisingly comfortable. I was genuinely impressed. This might become my new go‑to spot whenever I’m heading to Baltimore.

Obtained what I needed in a timely…

Obtained what I needed in a timely fashion.

Easy to do

Easy to do. Happy with the booking experience.

Disgusting rooms rude customer service

I used to stay at this hotel with my family when I was younger and always had a great experience, which is why we chose it to celebrate my dad's birthday. We booked three rooms, including paying extra for a beachside view for my parents. Unfortunately, that request wasn't honored, and the front desk never mentioned it. Instead, the staff was rude, tossed our room keys on the counter, and gave us no directions on where our rooms were located. The beach experience was even more frustrating. I tried to reserve a palapa, but the front desk told me to call the pool. When I called, I was repeatedly told everything was first come, first served, so we arrived at 9 a.m. expecting to find a spot. Instead, the entire beach was already filled with reserved setups—palapas, tents, chairs, and tables—yet many of them sat empty for hours. We found one open palapa, only to have another guest tell us they had reserved that specific spot, so we had to pack everything up and leave because there was nowhere else to go. It made no sense that so much of the beach was blocked off while paying guests had nowhere to enjoy it. Overall, what should have been a special family birthday trip turned into a disappointing experience. The customer service throughout the hotel was consistently poor, and the lack of communication and organization made the stay frustrating from start to finish. After this experience, my family and I will not be returning.

group stay

We were there for a girls' softball tournament. When we checked in, we were told that the gym and pool were closed. After we called a week prior and were assured everything was open. It was clear that the hotel was under renovation. Which happens. The only place we could congregate was in the small lobby/lounge area. The elevator kept going down and then the air conditioner broke as well From day one, the group was given looks from the staff and comments made by the staff. We said where are we supposed to be. If we had known they had no amenities, then we would have found another hotel. After the second day, they opened the pool, and the girls were in the pool for about 20 mins, and the floor of the pool started to crack and collapse, causing one of our girls to cut her foot open. The rooms had ants, and after the 3rd day they said we were not welcome in the lobby, but we could have a conference room. The hotel only had 7 chairs to accommodate 13 girls and families. This was the worst experience I have ever had staying at a Marriott. The staff were rude and not accomindating . I would not recomend this hotel