ReservationDesk.com (reservationdesk.com) has a 3.3 out of 5 rating on OK.one, based on 258 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 37% give 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
Very simple and quick reservation system. I was able to see just the available rooms and rates without additional clicks.
Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!
Great hotel, great service, but you need to let your customers know you don't always have parking...So I thought we could get in the parking garage, but apparently not this time, We had no idea, and our car was broken into and the back windows and side window were busted out...Yes downtown Portland sucks, and nobody gives a shit... It just the way it is, nobody cares, that came straight from the workers, because I started asking about things. It used to be an awesome place to hangout for a weekend... I think we're done...Bummer, Portland is trending downward in an uncontrollable spiral, and nobody cares...So Sorry Oregon, So Sorry Portland, the people taking care of you don't give a sh*t...Just Sayin
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, ReservationDesk.com is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
This is a wonderful, comfortable hotel! The pool was nice, too. The staff was very professional. They also serve a variety of tasty breakfast items. We will definitely book again when heading to a Brewer game!
We are happy to hear you had a wonderful experience at the hotel. Thanks for booking with us!
Do not use this site!!? They penalized us for trying to cancel a hotel reservation a full day in advance. Ended up paying almost full price for the room we tried to cancel. The rep. was rude and insulting. Do NOT use these guys!
Thank you for sharing your feedback. We're truly sorry to hear about the difficulties you experienced with your cancellation and the interaction with our representative. We understand how frustrating this situation must have been. Our cancellation policies are set by the hotels and are outlined during the booking process. We apologize if this was unclear.
Extremely easy for a senior with limited technology knowledge. Thank you.
Thank you for taking the time to leave a review. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At ReservationDesk.com, we strive to ensure that every customer enjoys an effortless and hassle-free booking process. We look forward to your next booking with us!
I was so impressed and comfortable . I chose hotel randomly for a 2 day work trip. I could not beleive the spotlessness of rooms and very maintained grounds. The rooms were very spacious , excellent water pressure , all the amenities of home . It felt like no one had been on the room before. AMAZING convenient location directly across street from Easton Town center with stores and restaurants and movie theater etc . Beautiful outdoor mall . walking distance to many other things . Had a nice pool and fitness center and very nice complimentary hot and cold breakfast , very well thought out. Staff was very friendly and welcoming and helpful . I could not wait to write a nice review as you can see all the pride the staff takes to make all feel welcome.
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
I originally booked my reservation for one night. After I booked my original reservation the parties I was traveling with thought we should stay an additional night. I called immediately to add one additional night to my original reservation. I was told my original reservation would be cancelled instead of just adding the extra night. This was done by a different rep and I feel this was done for commission. My original reservation was on the first level because we needed handicap access. When we got to the property we were not on the first level but on the 2nd floor. Luckily the handicapped individual was not able to be on the trip but the 2nd floor access made it difficult for the 76 and 75 year olds to navigate. I am very upset because I was told the reservation would be the same and only the extra night would be added. You all failed! On the plus side the property is very nice and my 9 year old nephew had a great time. You need to deal with the sales people and I would like a response to my comments. I will in the future book the property again because as I said the property is very nice.
Thanks for letting us know. We sincerely apologize for your experience with our customer service team — this is not the kind of interaction we want for our guests. If there's anything we can do to help make things right or assist with your reservation, please don't hesitate to reach out at [email protected]. We're here to help!
My daughter will attending temple this fall. She had orientation and we decided to stay on campus. The air condition definitely worked. It was so hot that weekend so it felt good knowing we would be cool. They also held our bags while we were at orientation even though we had checked out that morning. I will definitely consider staying there again.
We are happy to hear you had a wonderful experience at the hotel. Thanks for booking with us!
We only stayed 1 night which was enough. Hotel I understand is almost 100 yrs old but rooms need so much work! Halls smell old & stale, lots of patched ceiling, wall damage everywhere. Bathroom tub is so slippery, stained & high to step into. Shower curtain smelled very stale. Carpet very worn. Bed frames look awful. Beds were clean & white. Most employees very nice & friendly. Helpful! Bar is nice, good bartenders. Restaurant pretty but worn. Parking cost/deck didn’t make any sense. We were charged twice. Called hotel for verification of stay with bill girl very snooty on phone saying you never stayed here…finally gave room # she goes oh there you are. I will not stay here again not worth the large price. Quite disappointed!!
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, ReservationDesk.com is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
Booked two nights for medical procedure, had 9am procedure the 24th, had to go night before we are 3 hrs away from Don Mills, North York. After the 9am appt on the 24th it was decided a different procedure would be used and the 25th procedure was cancelled, hence we left the 24th…no fault of ours. Will NEVER book this way again and will NEVER recommend this way of booking a room to anyone…SOOOOO wrong.
Thank you for your review and for sharing your experience. If you have questions or need assistance with your reservation, please don't hesitate to contact our support team at [email protected]. We're here to help!
After The Reserve Desk booked my room, and upon check-in at the hotel, I was not in fact booked the days I requested. The Reserve Desk would not refund my money, despite lying to me about booking the dates I requested, and I had to book the room myself through the hotel while on-site. Furthermore, the Reserve Desk charged quite literally double the price of the room itself through hidden ‘fees & taxes’. This company has received thousands of complaints over fraud and needs to be shutdown. Also, all they do is reply with some basic, automated answer to customer reviews; not actually seeking to resolve any issues. It’s like the company is ran by a 7-year old.
Thanks for letting us know. We sincerely apologize for your experience with our customer service team — this is not the kind of interaction we want for our guests. If there's anything we can do to help make things right or assist with your reservation, please don't hesitate to reach out at [email protected]. We're here to help!
I'm truly upset. In today's economy the whole refund thing is wild. I booked THE WRONG ROOM, cancelled it, and immediately booked the right room. Do you think when I call to explain they would even give me a portion of my $215 back? Nope. (Also it stated when I was checking out cancellation up until 8/14 was free) Wild. I made another reservation. I feel like it would be entirely different if I was trying to take my business else where. I wasn't , I made a mistake. Lesson learned. Do not book through reservation desk! EDITED TO ADD: fixed to 3 stars as well my husband called and spoke to an awesome lady that is giving us the room price back just not the service fee, fine by me!
Thanks for letting us know. We sincerely apologize for your experience with our customer service team — this is not the kind of interaction we want for our guests. If there's anything we can do to help make things right or assist with your reservation, please don't hesitate to reach out at [email protected]. We're here to help!
Huntersville, North Carolina…I will never stay here again and I will never recommend this hotel to anyone. I have been checked in 24 hrs and Have already had to switch rooms due to intense smoke smell in my non smoking room that caused me to have a breathing treatment. All of the amenities that you are booking for here are not available. Like the pool which first was closed for renovations but then that changed to chemicals and won’t be working until Monday now.🤔 Ice machine out of order! Washer and dryer OUT OF ORDER! Which is super inconvenient since you booked this hotel because of the amenities. I do not recommend this hotel and will never recommend it again
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, ReservationDesk.com is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
The process was straightforward. The only negative was the lack of clear descriptions, views and differences between the room selections. I’ve stayed at the hotel before so am somewhat familiar with the property. If I wasn’t, would have probably left in frustration.
Thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. We carefully consider every customer's feedback about the booking experience to continually improve our services.
I’m very disappointed as I was diverted to this hotel from my first choice The Hermannhaust Inn. I was told accommodations were as good or better. I was told we’d have a King bed Suite, which we didn’t get. For $268/night I feel the accommodations are lacking. The staff were very nice, pleasant, and accommodating. I couldn’t possibly recommend the room. Thanks.
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, ReservationDesk.com is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
I had the experience of dealing with Ayesha at the front desk On July 20th upon check in as well as July 27th. She was amazing, I was previously informed our room was cancelled due to the wildfires, upon arrival Ayesha explained to me rooms were available, she booked me a room for the night as well as one for July 27. Very very helpful and professional at her job. Great work Ayesha. Hope to be back in Sudbury next year.
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
During our stay of 5 nights, the bedsheets have been changed only once. I really thank Mr Achraf who took the responsibility to remind others. Other staff members from the reception ghosted us.
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
When you pay $150+ for a room, you should not have to pay to park your vehicle as well. This was the first time we've ever been charged a parking fee when renting a room. What a scam! The "parking passes" were generic and didn't have any affiliation with Holiday Inn Express. Plus, the front desk person was less than professional. I find it hard to believe they require their staff to clean up and look respectable, instead of looking like a homeless panhandler. We would stay here when we visited family in Crystal River - never again.
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Desk is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
258 reviews matching