ReservationDesk.com (reservationdesk.com) has a 3.3 out of 5 rating on OK.one, based on 258 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 37% give 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
What people say
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Nancy M Wasik · 1 review · Experienced 2026-07-28 ·
★★★★★
Very disappointed in the morning…
Very disappointed in the morning breakfast to start the day ..we were greeted by a takeover of the hotel..Not one item an American could eat all geared toward the takeover. People should be aware ..hotel needs many updates and a good old fashioned American breakfast
Reply from ReservationDesk.com2026-08-04
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, ReservationDesk.com is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!
Easy website to navigate, options presented easily, efficient to book
Reply from ReservationDesk.com2026-08-04
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
I was over charged for my room by $100! All of these website companies like hotel.com, reservation desk.com and all always seem to weasel their way onto this Inns website. Next time I will phone them directly to cut out these middleman who serve no purpose.
Reply from ReservationDesk.com2026-08-04
Thank you for your feedback. Hotel rates can change quickly based on availability and demand. To secure the best rate available at that moment, we charge your credit card at the time of booking. We're sorry for any confusion or inconvenience this may have caused. If you have questions about your reservation or need assistance, please don't hesitate to contact our support team at [email protected]. We're here to help!
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Maria · 2 reviews · Verified · Experienced 2026-08-03 ·
★★★★★
Honestly
Honestly, I did it all online. I didn't speak with anyone.
Reply from ReservationDesk.com2026-08-04
Thank you for taking the time to leave us a review. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and effortless experience. Your feedback helps us continue to improve and serve you better, and is greatly appreciated. We look forward to your next booking with us!
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Annette · 9 reviews · Experienced 2026-07-14 ·
★★★★★
Booked two rooms, charged for four
Booked two rooms for two nights at Super 8 in Ticonderoga, NY. The only positive part of the experience was the clean, updated rooms. The outside of the hotel was a mess with weeds and grass a foot high and part of the soffit rotten with a rain gutter hanging loose. The lobby had filthy carpet and poorly fitting slipcovers. The clerk looked like he’d just come from the pool. When we got to the front desk, I said we had reservations for two rooms. Clerk told me I had booked four rooms! I never booked two additional rooms. When I disagreed, he said he couldn’t do anything and I’d have to call corporate customer service. I did right there in the lobby and after a long discussion, I was put on hold. I heard the front desk phone ring and then heard the desk clerk answer it through my phone. I went up and told the clerk this, at which point, he hung up which disconnected my call as well. He then said he’d “zero out” the extra rooms. I thought that was the end of it, but then we got charged on our credit card for one night (at a slightly higher price than I originally paid) with a second pending charge. Contacted Wyndham and explained the problem and they said I’d have to deal with the hotel and that they had forwarded the info to the hotel. Many days later, I’ve heard nothing. Nobody seems to want to take responsibility and correct the overcharge. Each party passes me off to the other. Very disappointing. I’ll never do business with any Wyndham hotels again.
Reply from ReservationDesk.com2026-08-04
Thanks for letting us know. We sincerely apologize for your experience with our customer service team — this is not the kind of interaction we want for our guests. If there's anything we can do to help make things right or assist with your reservation, please don't hesitate to reach out at [email protected]. We're here to help!
I reserved an Aug 2 overnight stay at Marriott Yonkers Westchester, NY.
When my husband arrived to check in he was not permitted to use the reservation at the hotel and could not shower and dress for my daughter’s wedding. Manit the front desk employee, wouldn’t permit my husband to enter our room since I had booked with your site. At 11:30 PM after the wedding there were still no luggage carts or assistance to bring our things into the room.
Reply from ReservationDesk.com2026-08-04
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, ReservationDesk.com is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
Thank you for your feedback. We strive to make our booking process fast and effortless for our customers. We look forward to your next booking with us!
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
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Roger · 1 review · Verified · Experienced 2026-08-04 ·
★★★★★
Web site asks for number of adults
Web site asks for number of adults - we put down 3, but on printed receipt and confirmation, it only shows 2. Should correct this.
Reply from ReservationDesk.com2026-08-04
Thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. We carefully consider every customer's feedback about the booking experience to continually improve our services.
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
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BRENDA JOHNSON · 3 reviews · Experienced 2026-07-31 ·
★★★★★
The Vue Hotel 39th St. had a stay over the weekend ...if you…
I stayed @ The Vue 39th Street over the weekend ...if you need a FIG and/or MICROWAVE in your room do not stay here...they offer a fig and microwave downstairs near the office where everyone has access to it... over charge for lack of amenities stay...cold cereal...bread...hot and cold drinks that's all for breakfast....I had a double bedroom with little room to move around...says parking...drivers BEWARE! What they call parking only one small car can fit...One positive thing they keep the place clean!
Reply from ReservationDesk.com2026-08-04
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, ReservationDesk.com is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
I don't think they get the full picture of what customers are asking or looking for.
Reply from ReservationDesk.com2026-08-04
Thanks for letting us know. We sincerely apologize for your experience with our customer service team — this is not the kind of interaction we want for our guests. If there's anything we can do to help make things right or assist with your reservation, please don't hesitate to reach out at [email protected]. We're here to help!
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Jerry · 5 reviews · Verified · Experienced 2026-08-04 ·
★★★★★
Well the reservation process was easy…
Well the reservation process was easy but other than that, I will have to stay here to give more feedback.
Reply from ReservationDesk.com2026-08-04
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
After booking a page showed up with a lower price 108 dollars what’s up with that priceing?
Reply from ReservationDesk.com2026-08-04
Thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. We carefully consider every customer's feedback about the booking experience to continually improve our services.
They made 4 reservations under my name and charged my credit card 4 times
Reply from ReservationDesk.com2026-08-04
Thank you for your feedback. Hotel rates can change quickly based on availability and demand. To secure the best rate available at that moment, we charge your credit card at the time of booking. We're sorry for any confusion or inconvenience this may have caused. If you have questions about your reservation or need assistance, please don't hesitate to contact our support team at [email protected]. We're here to help!
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Remi · 1 review · Experienced 2026-07-31 ·
★★★★★
There was small blood stain on…
There was small blood stain on bedsheets, breakfast was not good and had fruit fly in my apple juice. There was a bunch of garbage on the ground around the garbage bin outside. They need to step up the cleaning for sure.
Reply from ReservationDesk.com2026-08-04
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, ReservationDesk.com is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
This stay was completely unacceptable. The beds were incredibly uncomfortable, leaving both my wife and me with severe backaches.
To make matters worse, the elevators repeatedly bypassed our floor, and we struggled with key cards that frequently malfunctioned.
To top it off, our in-room refrigerator broke down and spoiled our items, requiring a replacement. I would not recommend staying here.
Reply from ReservationDesk.com2026-08-04
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, ReservationDesk.com is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
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PARK LANE CONST · 2 reviews · Verified · Experienced 2026-08-04 ·
★★★★★
change flight
booked on line w/ AA, somehow the flight came in at 6pm instead of 6am, called 800 number, the lady was great, i was a travel agent in the 80's, no problem correcting the mistake,
Reply from ReservationDesk.com2026-08-04
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
The website was so easy to use. My confirmation was sent right away.
Reply from ReservationDesk.com2026-08-04
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
