ReservationDesk.com

had a great experience

had a great experience. Room was ready when I got there. Everything was perfect.

Easy experience booking online

Easy experience

After traveling for many hours

After traveling for many hours, the hotel was a welcome site. I have stayed at many hotels as a silver member for the Mariott chain over the years, but this one (I believe) is one of the best. The accommodations were superb. Room excellent, parking well-lit and secure, front desk exceptional, pool, hot tub indoor very relaxing, tasty breakfast, hotel staff gets an A+. We will stay again very soon

Promised Refund not received

I want my refund back which the company’s representative promised.These guys are very unprofessional and have extremely worst customer service. All this company does is make people fools. Worst Ever experience. After this review, I will get a generic email and again these people will go silent . Useless services, Useless company.

Horrible smell when you walk in

Horrible smell when you walk in, bedsheets ripped, almost everything is broken. The mattresses are extremely thin and uncomfortable and over all everything seems dirty. Unfinished paint job on the walls that already have staining on them. Not happy don’t spend your money here.

Easy process to follow

It took very little time

It took very little time. Really quick.

I originally booked through Hotels.com…

I originally booked through Hotels.com but made a mistake on the dates. I tried to change my reservation on their site and the room was going to cost $900. I cancelled and decided to book through the hotel and it all worked out great.

Aweful

Tried to book 4 times....Each time I made it to the payment. After I entered all my info the errors were "sorry, this room has already been booked or sorry, something went wrong with your booking, please try again.

Injured at property with no resolution from property

I stayed at the Holiday Inn Virginia Beach North property June 30 – July 7th with my family. On the last night of my stay, the elevator door started to close on my youngest daughter, so I put my arm out to set off the sensor. The sensor did not stop the elevator door and it closed directly on my wrist. Thank God it was me versus my daughter. I immediately went to the front desk with family to file a report and took photos of the cuts on my arm. I was told the assistant manager Czarina Mory would contact me within 48 hours. A week goes by and having not heard anything from the property, I followed up. I guess Czarina Mory was out of the office for a week and no one else thought to follow up with me. Czarina Mory states she will follow up with risk management, and someone will contact me within 48 hours. BTW – all correspondences are documented. Long story short– I was injured at this property almost a month ago and have reached out multiple times including communication to manager Marvin Matias and have had no resolution. IHG case number #10598190813. 100% do not recommend this property based on the extreme lack of accountability for handling a situation where a guest was injured on site.

quick and easy to book

I'm extremely disappointed with the…

I'm extremely disappointed with the amount of problems we've had with holiday Inn hotel. For reference, ive been coming here for many years on my frequent trips to lethbridge. So, i decided to bring a few friends with their families along with us. Since ive had no issues in the past, ive figured that holiday inn would be an amazing spot to relax for the night. We got 6 rooms and the first lady at the front desk was extremely understanding and helpful. Later on in the day, we went to get vouchers for our breakfast for tomorrow morning, a different lady at the front desk was being extremely arrogant. She asked how many adults and children were there. I responded saying 10 kids and 8 adults. She then told me to wait and completely disregarded what I said and started calling the rooms and told them to come down to the lobby. Finally, once we got our vouchers, I expected the front desk to inform the restaurant next door of our arrival tomorrow morning since we were alot people. We arrived at the restaurant and they were completely oblivious. It took 10 minutes to get seated. The waiter asked for our drinks and that took over half an hour to bring. The restaurant was fairly empty at the time we arrived and there should have been no excuse to take that long for a few drinks. Everybody then ordered their food and after an hour of waiting for it, we were about to leave but then the waitress ensured us that the kids meals were almost done but the adult meals were going to take another 15-20 minutes. At that time it was already around 10:40 am and we were scheduled at 11:00 am giving us no time to eat, nor pack up our belongings. So we decided to leave. All in all, a very disappointing experience. I will not be coming back here on my future trips to lethbridge and I will not recommend who I know.

easy reservation

super simple layout and presentation ...fast

Rude to delivery staff dropping off…

Rude to delivery staff dropping off packages for their customers

Pretended to be staff from casino

Pretended to be staff from casino, couldn’t accommodate our group with enough rooms, the agent said they’d call back to finish the reservation and never did.

I was unable to log in to make…

I was unable to log in to make reservation this morning on line but did accomplish the goal with a phone call. The reservation assistant was very helpful and friendly.

Does Gaylord Michigan have a hot tub by…

Does Gaylord Michigan have a hot tub by the pool?

The reservation process was simple and…

The reservation process was simple and fast

I put in one date and when I got the…

I put in one date and when I got the confirm it was the wrong date and I called and canceled immediately but yet still got a charge for 17.99 You put in a date that I didn’t need and I called and cancelled immediately so you just put in whatever date you wanted which was not the right one and I should not be charged for your error!!!

The staff was very accommodating and…

The staff was very accommodating and welcoming. However, the destination fee of $25.00 per day is extortion. You have to pay it, and they give you a small water bottle, 15.00 per day to spend in their restaurant and 10.00 discounts on some tours. You also can get abus pass, but the bus is only 1.00 anyway Again, the thing is you can't refuse it. On top of that there are additional fee/taxes, so for three days I was charged an additional 88 dollars and change.