We are truly sorry to hear about the confusion and frustration you experienced with your reservation. We understand how concerning it is to believe you've booked directly with a hotel and then find out otherwise, especially when a reservation cannot be located. We want to assure you that we take your feedback seriously and are committed to addressing these issues.
S
Susan · 写过 6 条评价 · 已认证 · 体验于 2026-08-05 ·
★★★★★
你改变了我住的房间的价格...
当我输入信用卡信息时,您更改了我预订的客房的房价
ReservationDesk.com 回复2026-08-06
Thank you for your review. We understand how frustrating changing rates can be and sincerely apologize for any inconvenience. Because room rates are dynamic, they fluctuate based on demand and availability. Please know you received the best rate available at the time of booking. If you have further questions or need assistance with your reservation, please don't hesitate to contact our support team at [email protected]. We're here to help!
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Howard M Wurgler · 写过 2 条评价 · 已认证 · 体验于 2026-08-05 ·
★★★★★
轻松预订
ReservationDesk.com 回复2026-08-06
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
Thanks for letting us know. We sincerely apologize for your experience with our customer service team — this is not the kind of interaction we want for our guests. If there's anything we can do to help make things right or assist with your reservation, please don't hesitate to reach out at [email protected]. We're here to help!
Thank you for bringing this to our attention. We are very sorry for the inconvenience or frustration this caused you. I will immediately share your feedback with our support team so we can look into this further. If you have questions or need assistance with your reservation, please don't hesitate to contact us at [email protected]. We're here to help!
C
Carol Hintz · 写过 1 条评价 · 已认证 · 体验于 2026-08-05 ·
★★★★★
我不知道也不同意……
我不知道也不同意这笔费用。我以为我是直接通过希尔顿用我的希尔顿 Homors 预订的。我要求退款!
ReservationDesk.com 回复2026-08-06
Thank you for your review and feedback about the service fee. This fee allows us to provide 24/7 customer support to assist you with any issues or questions regarding your reservation. Our team is always available to help ensure your booking experience is as smooth as possible. Information about the service fee is found on the checkout page and in the cancellation policy. For every booking, we require guests to acknowledge these terms and conditions of the reservation before it can be completed. If you have additional questions about your reservation or need support, please reach out to us at [email protected]. We're here to help!
Thank you for taking the time to leave a review. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!
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Zoey French · 写过 2 条评价 · 已认证 · 体验于 2026-08-04 ·
★★★★★
我猜你不能预订婚礼......
我想你不能在网上预订婚礼促销,这不太理想,所以
ReservationDesk.com 回复2026-08-06
Thanks for your review. For any special room accommodations, please don't hesitate to contact us at [email protected] with your request. While requests are not always guaranteed, we're more than happy to communicate them to the hotel.
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
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Barbara Nobile · 写过 1 条评价 · 体验于 2026-08-04 ·
★★★★★
最糟糕的酒店体验
请原谅我的篇幅较长,但我想分享我的经验,以便其他人知道会发生什么。
简介
我在纽约克利夫顿公园 Best Western 酒店的住宿是我经历过的最不愉快的酒店经历之一。我和儿子住在那里,希望有一个干净、舒适的房间,但事实并非如此。
事件详情
进入我们的房间后,我们立即注意到其中一张床单上有头发。地板上有明显的面包屑和食物残渣,很明显房间没有得到适当的清洁。浴室也很不卫生,让我们使用起来很不舒服。
我联系了前台。没有其他可用房间,因此他们联系客房服务人员来解决这个问题。一名工作人员赤脚到达并试图更换一张床上的床单。然后他把拆下的脏床单放在第二张床上,这令人极为震惊和难以接受。那时,我们在房间里呆得不再舒服,决定收拾行李离开酒店。
管理层回应
离开后,我联系了前台询问房间的状况和我们的体验。不幸的是,管理层没有提供帮助。尽管存在明显的清洁问题,并且我们因这些情况决定离开,但他们拒绝向我的信用卡退款。我将与我的信用卡公司就这笔费用产生争议。
结论
总的来说,我对这次经历感到非常失望和恶心。清洁度是任何酒店的基本期望,而这家酒店甚至未能达到这一标准。根据我的经验,我不会推荐这家酒店。
ReservationDesk.com 回复2026-08-06
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, ReservationDesk.com is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
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James · 写过 2 条评价 · 已认证 · 体验于 2026-08-03 ·
★★★★★
前台的好奇心和…
前台好奇并告知。
ReservationDesk.com 回复2026-08-06
We are happy to hear you had a wonderful experience at the hotel. Thanks for booking with us!
j
jane · 写过 1 条评价 · 已认证 · 体验于 2026-08-06 ·
★★★★★
企业代码
价格会随着您的移动而变化......
没有地方放置公司代码
ReservationDesk.com 回复2026-08-06
Thank you for your review. We understand how frustrating changing rates can be and sincerely apologize for any inconvenience. Because room rates are dynamic, they fluctuate based on demand and availability. Please know you received the best rate available at the time of booking. If you have further questions or need assistance with your reservation, please don't hesitate to contact our support team at [email protected]. We're here to help!
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, ReservationDesk.com is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
E
Erin Barker · 写过 1 条评价 · 已认证 · 体验于 2026-08-05 ·
★★★★★
我以为我在酒店网站上
我以为我在酒店的网站上。错了——你卖给我的是带大床的房间。现实中没有可用的大床。
ReservationDesk.com 回复2026-08-06
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, ReservationDesk.com is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
Thanks for letting us know. We sincerely apologize for your experience with our customer service team — this is not the kind of interaction we want for our guests. If there's anything we can do to help make things right or assist with your reservation, please don't hesitate to reach out at [email protected]. We're here to help!
m
meb · 写过 1 条评价 · 已认证 · 体验于 2026-07-09 ·
★★★★★
轻松便捷的预订
ReservationDesk.com 回复2026-08-06
Thank you for taking the time to leave a review. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At ReservationDesk.com, we strive to ensure that every customer enjoys an effortless and hassle-free booking process. We look forward to your next booking with us!
Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!
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Tina Dooley · 写过 2 条评价 · 已认证 · 体验于 2026-08-06 ·
★★★★★
我第一次预订任何东西没有…
我第一次在没有我丈夫的情况下预订任何东西,而且非常简单快捷。我肯定会再次预订。谢谢
ReservationDesk.com 回复2026-08-06
Thank you for your feedback. We strive to make our booking process fast and effortless for our customers. We look forward to your next booking with us!
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Nancy Bush · 写过 1 条评价 · 已认证 · 体验于 2026-08-05 ·
★★★★★
一切顺利
它顺利地进行了。虽然我不知道养宠物要收27 50美元的费用。所以这是一个惊喜。
ReservationDesk.com 回复2026-08-06
Thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. We carefully consider every customer's feedback about the booking experience to continually improve our services.
Thank you for reaching out. We understand how frustrating this situation can be and sincerely apologize for any inconvenience caused. As an online travel agency, our cancellation policies vary depending on the hotel. Each property sets its own terms and conditions for reservations, and in many cases, nonrefundable bookings are offered to provide customers with special rates. We're sorry if this wasn't clear when booking. If you need further assistance with your reservation, please contact us at [email protected]. We're here to help!