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旅游度假

ReservationDesk.com

258 条评价

3.3258 条评价
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关于 ReservationDesk.com

数据更新
网站
reservationdesk.com
分类
旅游度假
所在地
United States · South Jordan
状态
待认证
近 12 个月
258 条评价
差评回复率
92%(95/103 条)
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ReservationDesk.com靠谱吗?

ReservationDesk.com(reservationdesk.com)在 OK.one 的综合评分为 3.3 分(满分 5 分),基于本站收录的 258 条用户评价,属于旅游度假分类,口碑一般。评价两极分化:56% 给出 4 星及以上,同时 37% 打了 1 星;商家回复了 92% 的差评。数据最后更新于 2026-08-10。

用户怎么说

B
Bob · 写过 2 条评价 · 体验于 2026-08-04 ·

避开这个网站!

该公司在网上进行虚假陈述,将酒店徽标与其名称一起展示,以使其看起来像是该酒店的预订柜台。当我拨打所提供的电话号码时,我从未被告知该公司与酒店无关;事实上,接线员暗示她在酒店工作。预订完成后,我收到了一封确认电子邮件,其中包含酒店徽标和酒店的正确链接。因为我需要快速更改我的预订,所以我打电话给酒店前台,他们告诉我,我的名字或我提供的确认号码没有预订。我致电 ReservationDesk 寻求解释,多次回电后,他们说问题已解决。当我再次致电酒店前台确认此事属实时,我再次被告知我在系统中没有预订。我现在正在对我的信用卡收费提出异议。请避开这家公司,因为您可能会发现自己无处可住。

ReservationDesk.com 回复2026-08-06

We are truly sorry to hear about the confusion and frustration you experienced with your reservation. We understand how concerning it is to believe you've booked directly with a hotel and then find out otherwise, especially when a reservation cannot be located. We want to assure you that we take your feedback seriously and are committed to addressing these issues.

S
Susan · 写过 6 条评价 · 已认证 · 体验于 2026-08-05 ·

你改变了我住的房间的价格...

当我输入信用卡信息时,您更改了我预订的客房的房价

ReservationDesk.com 回复2026-08-06

Thank you for your review. We understand how frustrating changing rates can be and sincerely apologize for any inconvenience. Because room rates are dynamic, they fluctuate based on demand and availability. Please know you received the best rate available at the time of booking. If you have further questions or need assistance with your reservation, please don't hesitate to contact our support team at [email protected]. We're here to help!

H
Howard M Wurgler · 写过 2 条评价 · 已认证 · 体验于 2026-08-05 ·

轻松预订

ReservationDesk.com 回复2026-08-06

Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.

S
Stephanie F · 写过 1 条评价 · 体验于 2026-07-29 ·

糟糕的客户服务和员工以及超额计费

我们在这个地方的一切经历都令人沮丧,我们在网上预订了一位员工来这里住两晚后,在这里预订了酒店,而不是几个街区外的另一家酒店。我们花了几个小时试图联系前台以获得第三方授权(1个下午打了12个电话),但在过去的两周里我从来没有能够联系过前台。我经常被转到呼叫中心,那里的工作人员除了预订之外无法提供任何帮助。或者他们试图向你推销分时度假。当我们的员工结账时,账单高于我在网上预订的价格,也高于我在预授权表格上授权的价格!再一次,我花了很长时间才度过难关。询问为什么我被收取的费用高于我的预订预订号码确认信息。今天,我接到埃德蒙顿市中心的一个“克里斯”的电话,我只能假设他是管理层中的一个人,他在我询问的谈话中立即表现出无知和粗鲁,他拒绝透露他的姓氏,拒绝告诉我他的职位头衔。克里斯非常不专业,我建议我提出更正式的投诉。电话系统显然已经瘫痪了,几周来我一直听到这个关于这个地点的借口。克里斯对他现在要如何屏蔽我的号码发表了不恰当的评论。他的沟通非常粗鲁,办公室里的其他人建议我开始录音,当我们开始录音时,克里斯设法改变了他的调子......如果您是一家为员工或个人预订的公司,需要支持和细心的员工和礼貌的管理,请省去麻烦。因为这个位置无法提供任何这些。

ReservationDesk.com 回复2026-08-06

Thanks for letting us know. We sincerely apologize for your experience with our customer service team — this is not the kind of interaction we want for our guests. If there's anything we can do to help make things right or assist with your reservation, please don't hesitate to reach out at [email protected]. We're here to help!

F
Frequent IHG traveler · 写过 1 条评价 · 已认证 · 体验于 2026-08-05 ·

我没有收到我的确认。

我没有收到我的确认。 我的请求电子邮件没有得到回复。 我不想通过第三方预订。我感觉被欺骗了。 我想直接通过 IHG 酒店预订。

ReservationDesk.com 回复2026-08-06

Thank you for bringing this to our attention. We are very sorry for the inconvenience or frustration this caused you. I will immediately share your feedback with our support team so we can look into this further. If you have questions or need assistance with your reservation, please don't hesitate to contact us at [email protected]. We're here to help!

C
Carol Hintz · 写过 1 条评价 · 已认证 · 体验于 2026-08-05 ·

我不知道也不同意……

我不知道也不同意这笔费用。我以为我是直接通过希尔顿用我的希尔顿 Homors 预订的。我要求退款!

ReservationDesk.com 回复2026-08-06

Thank you for your review and feedback about the service fee. This fee allows us to provide 24/7 customer support to assist you with any issues or questions regarding your reservation. Our team is always available to help ensure your booking experience is as smooth as possible. Information about the service fee is found on the checkout page and in the cancellation policy. For every booking, we require guests to acknowledge these terms and conditions of the reservation before it can be completed. If you have additional questions about your reservation or need support, please reach out to us at [email protected]. We're here to help!

L
Laura Chiarotti · 写过 1 条评价 · 已认证 · 体验于 2026-08-05 ·

时尚且价格实惠

ReservationDesk.com 回复2026-08-06

Thank you for taking the time to leave a review. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!

Z
Zoey French · 写过 2 条评价 · 已认证 · 体验于 2026-08-04 ·

我猜你不能预订婚礼......

我想你不能在网上预订婚礼促销,这不太理想,所以

ReservationDesk.com 回复2026-08-06

Thanks for your review. For any special room accommodations, please don't hesitate to contact us at [email protected] with your request. While requests are not always guaranteed, we're more than happy to communicate them to the hotel.

t
teresa fornicola · 写过 1 条评价 · 已认证 · 体验于 2026-08-06 ·

轻松上网。

轻松上网。 唯一的希望是在网上展示房间的照片,而不仅仅是枕头。

ReservationDesk.com 回复2026-08-06

Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.

B
Barbara Nobile · 写过 1 条评价 · 体验于 2026-08-04 ·

最糟糕的酒店体验

请原谅我的篇幅较长,但我想分享我的经验,以便其他人知道会发生什么。 简介 我在纽约克利夫顿公园 Best Western 酒店的住宿是我经历过的最不愉快的酒店经历之一。我和儿子住在那里,希望有一个干净、舒适的房间,但事实并非如此。 事件详情 进入我们的房间后,我们立即注意到其中一张床单上有头发。地板上有明显的面包屑和食物残渣,很明显房间没有得到适当的清洁。浴室也很不卫生,让我们使用起来很不舒服。 我联系了前台。没有其他可用房间,因此他们联系客房服务人员来解决这个问题。一名工作人员赤脚到达并试图更换一张床上的床单。然后他把拆下的脏床单放在第二张床上,这令人极为震惊和难以接受。那时,我们在房间里呆得不再舒服,决定收拾行李离开酒店。 管理层回应 离开后,我联系了前台询问房间的状况和我们的体验。不幸的是,管理层没有提供帮助。尽管存在明显的清洁问题,并且我们因这些情况决定离开,但他们拒绝向我的信用卡退款。我将与我的信用卡公司就这笔费用产生争议。 结论 总的来说,我对这次经历感到非常失望和恶心。清洁度是任何酒店的基本期望,而这家酒店甚至未能达到这一标准。根据我的经验,我不会推荐这家酒店。

ReservationDesk.com 回复2026-08-06

We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, ReservationDesk.com is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.

J
James · 写过 2 条评价 · 已认证 · 体验于 2026-08-03 ·

前台的好奇心和…

前台好奇并告知。

ReservationDesk.com 回复2026-08-06

We are happy to hear you had a wonderful experience at the hotel. Thanks for booking with us!

j
jane · 写过 1 条评价 · 已认证 · 体验于 2026-08-06 ·

企业代码

价格会随着您的移动而变化...... 没有地方放置公司代码

ReservationDesk.com 回复2026-08-06

Thank you for your review. We understand how frustrating changing rates can be and sincerely apologize for any inconvenience. Because room rates are dynamic, they fluctuate based on demand and availability. Please know you received the best rate available at the time of booking. If you have further questions or need assistance with your reservation, please don't hesitate to contact our support team at [email protected]. We're here to help!

J
Joshua Garcia · 写过 1 条评价 · 体验于 2026-08-05 ·

我在汽车旅馆最糟糕的经历

我一生中最糟糕的汽车旅馆经历是我在机场预订的房间。我在抵达之前在线预订了房间,办理入住手续并拿到了房间钥匙。我走出房间走向我的车并关上门。门自动锁上,所以我想好吧,没什么大不了的,我去前台要一个备用的,因为我把它留在梳妆台里了。她给了我很丑陋的态度,并告诉我必须付钥匙费,然后她走进了后面的这个房间。糟糕的服务。外面有一群瘾君子,结果他们中的一个用 ebt 卡打开了我的房间并进去了。我幸运地看到了这一点,然后走进房间面对并告诉他们我刚刚预订了房间。长话短说,瘾君子离开了,我告诉了前台,但她不在乎并解雇了我。避开这个地方。骗子和瘾君子。

ReservationDesk.com 回复2026-08-06

We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, ReservationDesk.com is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.

E
Erin Barker · 写过 1 条评价 · 已认证 · 体验于 2026-08-05 ·

我以为我在酒店网站上

我以为我在酒店的网站上。错了——你卖给我的是带大床的房间。现实中没有可用的大床。

ReservationDesk.com 回复2026-08-06

We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, ReservationDesk.com is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.

M
MJ · 写过 1 条评价 · 已认证 · 体验于 2026-08-06 ·

***这是一次可怕的经历!我……

***这是一次可怕的经历!我不小心为 3 人选择了一张特大号床。我立即打电话。这位女士不会帮我换成两张大号床。相反,她告诉我我被困在房间里而且无法退款。生意太糟糕了!!没有客户服务代理应有的善意或理解!

ReservationDesk.com 回复2026-08-06

Thanks for letting us know. We sincerely apologize for your experience with our customer service team — this is not the kind of interaction we want for our guests. If there's anything we can do to help make things right or assist with your reservation, please don't hesitate to reach out at [email protected]. We're here to help!

m
meb · 写过 1 条评价 · 已认证 · 体验于 2026-07-09 ·

轻松便捷的预订

ReservationDesk.com 回复2026-08-06

Thank you for taking the time to leave a review. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At ReservationDesk.com, we strive to ensure that every customer enjoys an effortless and hassle-free booking process. We look forward to your next booking with us!

R
Richard Mikolajczyk · 写过 2 条评价 · 已认证 · 体验于 2026-08-06 ·

整个交易过程很快

整个交易过程快速、轻松、有趣!

ReservationDesk.com 回复2026-08-06

Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!

T
Tina Dooley · 写过 2 条评价 · 已认证 · 体验于 2026-08-06 ·

我第一次预订任何东西没有…

我第一次在没有我丈夫的情况下预订任何东西,而且非常简单快捷。我肯定会再次预订。谢谢

ReservationDesk.com 回复2026-08-06

Thank you for your feedback. We strive to make our booking process fast and effortless for our customers. We look forward to your next booking with us!

N
Nancy Bush · 写过 1 条评价 · 已认证 · 体验于 2026-08-05 ·

一切顺利

它顺利地进行了。虽然我不知道养宠物要收27 50美元的费用。所以这是一个惊喜。

ReservationDesk.com 回复2026-08-06

Thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. We carefully consider every customer's feedback about the booking experience to continually improve our services.

t
todd peterson · 写过 1 条评价 · 已认证 · 体验于 2026-08-06 ·

我订错了酒店(同名但…

我预订了错误的酒店(同名但位于错误的城市)立即尝试取消,但无法取消。 感觉就像我被抢劫了。 因为我是。

ReservationDesk.com 回复2026-08-06

Thank you for reaching out. We understand how frustrating this situation can be and sincerely apologize for any inconvenience caused. As an online travel agency, our cancellation policies vary depending on the hotel. Each property sets its own terms and conditions for reservations, and in many cases, nonrefundable bookings are offered to provide customers with special rates. We're sorry if this wasn't clear when booking. If you need further assistance with your reservation, please contact us at [email protected]. We're here to help!