Be Cautious-Service order 14009301
I am extremely disappointed with Sears Home Services. My dishwasher was not draining, so I scheduled a service appointment. The first technician spent only a few minutes looking at it, claimed that the drain hose was "not in the right position," did absolutely nothing to fix the problem, and still charged me $139. The dishwasher was left in exactly the same condition, with the water still sitting inside. When I called back because the problem was never resolved, Sears sent a second technician. This time, I was told that the control panel needed to be replaced at a cost of nearly $650. How does the diagnosis go from a misplaced hose to an expensive control panel replacement without anyone actually fixing or properly troubleshooting the issue? This experience feels like a complete waste of time and money. I paid for a service call and received no repair, no solution, and two completely different diagnoses. It raises serious concerns about the competence of the technicians and whether Sears is more interested in selling expensive repairs than providing honest service. I expected professional troubleshooting and reliable service from a company with Sears' reputation. Instead, I feel ripped off. I will not be using Sears Home Services again, and I would strongly caution others to seek a second opinion before agreeing to any costly repairs they recommend.