I rented a home on Expedia this past weekend.
I rented a home on Expedia this weekend. Expedia and Vrbo work together to provided property but I booked on the Expedia website. Anyway, I got to the house because I received confirmation and the address of the property. At first, I thought maybe the cleaning person was here still. Bags of trash were by the doors. I arrived at 4:35 and check in was after 3 o'clock. But then everything got weird. I started noticing that all the windows were open. A used pair of underwear on the driveway and then after saying hello 20 times because of the cars in the driveway (1broken down). I noticed that the house was completely empty. This was nightmare. Im far from home and the areas reception wasn't great. Finally, after forever of trying to get a hold of someone and Expedia and vrbo separately. It got worse. I had to leave my daughter in the car (air conditioner on) while they instructed me on taking photos to prove i wasn't lying. Then it took forever for them to find the photos I sent even though I just replied to there email they had just sent. After that and 55 minutes later they said they could no longer help me because they needed to wait a hour for the owners of the property had time to respond to their email. Ok i somewhat understood the policy but the first person I talked to had already sent a message to them and I had sent several messages on the app plus trying to call the number. So I asked what tey can do at the moment to try and help me find a new place to stay the night and they wouldn't help. I was fumed!! Im so disappointed that they would not help me and that I had to drive home. I was in the car for 7hrs all together and I wasted a completely god day off of work. I dont get to spend much time with my family because Im a single mom and work all the time so the way this worked out was awful. Im supposed to get my money back within 5-7 days but my question is for them being such a big company, Expedia and Vrbo they should have in place a policy to help your customer when there actually in the crisis. First because I did nothing wrong and because they claim there are policies in place like VrboCare. Looking back Im pretty dam this happened and i would not recommend for anyone to go through it or trough there website until these policy's get changed.