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Tomatojuiceltd

英国

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Expedia

Big NO NO

My British Airways flight was cancelled a few hours before departure and was transferred to a 12 hours later scheduled Lufthansa flight, but there were many errors during transfer and ended up with separate seats from my child. BA did not inform us at all.No communication at all. We had issues with the online check in, choosing our seat, the passenger was unknown etc.Too much hassle to face with.I had a few hours to sort out the transfer issues but after numerous calls they were unable to do so as they hid behind some technical glitches as an excuse which is hard to believe in 2026 it still could be a case.Also Lufthansa lied many times while trying to avoid seating separated from my child.The only option was to go to the airport 3 hours before departure and hope for the best but unfortunately those promises were just meaningless words. At least one of the Lufthansa representatives was able to check us in, printing our boarding pass, but no seats were available to next to each other....This terrible and stressful experience which left bad aftertaste and we are very disappointed and left down especially my daughter..never again.

2026-07-27