Our reservation at the Hyatt Regency in LISLE Ill
Our reservation at the Hyatt Regency in Lisle, Illinois was a disaster. Only 1 elevator was in service to run 12 floors of guests. Had to use the service elevator to get to our room on the 5 th floor. Upon checkin , we entered the room. A pungent odor of MOLD was almost sickening. The bathroom shower curtain was caked with mold. No shampoo in the room. Only a few towels. I complained to the front desk, called for 20 minutes to the front desk and “ no answer”. So, I called the direct phone to the property , Again no answer . Finally at 11:30 pm , I walked down to front desk where a lady was sitting on her cell phone , and when I explained our situation, she said she would alert the manager to call me in the morning. Next day, NO call from the manager. Went down to front desk again and the manager , AARON ORIGEL , said he would take care of the mold issue . Fast forward or snday morning, checking out, the same manager was faced with trying to explain why no one took care of our situation. He suggested I complain to “ RESERVATION COUNTER” because we booked the Hyatt with you all. I expect a full refund for the horrendous conditions in the room and lack of response from the staff and the manager. He actually told me to complain to you all,,,,,,