Thank you for reaching out. We understand how frustrating this situation can be and sincerely apologize for any inconvenience caused. As an online travel agency, our cancellation policies vary depending on the hotel. Each property sets its own terms and conditions for reservations, and in many cases, nonrefundable bookings are offered to provide customers with special rates. We're sorry if this wasn't clear when booking. If you need further assistance with your reservation, please contact us at [email protected]. We're here to help!
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Claudia H. · 写过 1 条评价 · 已认证 · 体验于 2026-08-06 ·
★★★★★
这很简单,并且被给予了一切......
非常简单,并提供了所有信息
我需要选择我需要的正确房间。
Reservation Counter 回复2026-08-07
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
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John Morgan · 写过 1 条评价 · 已认证 · 体验于 2026-08-07 ·
★★★★★
我觉得160美元左右是……
我觉得160多美元的税费太贵了!
Reservation Counter 回复2026-08-07
Thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. We carefully consider every customer's feedback about the booking experience to continually improve our services.
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Mary Lou Jones · 写过 3 条评价 · 已认证 · 体验于 2026-08-07 ·
★★★★★
轻松体验
Reservation Counter 回复2026-08-07
Thank you for leaving a 5-star rating. We look forward to your next booking with us.
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Sheila Kelly · 写过 1 条评价 · 已认证 · 体验于 2026-08-05 ·
★★★★★
易于预订。
Reservation Counter 回复2026-08-06
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
我在酒店的住宿体验非常棒,服务也很棒。然而,当我预订房间时,我在 Hotel Express 网站上,却被转到 Priceline,我并不知道,因为我是 IHC 会员。对 Priceline 一点印象都没有
Reservation Counter 回复2026-08-06
Thank you for sharing your review. We're sorry for any confusion between our booking service and the hotel. ReservationCounter.com is an online travel agency that provides booking services for over 200,000 hotels worldwide, but we are not affiliated with the hotel itself. Thank you for booking with us. If you need further assistance with your reservation, please feel free to contact our support team at [email protected]. We're here to help!
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Pat · 写过 2 条评价 · 已认证 · 体验于 2026-08-06 ·
★★★★★
它一直让我不知所措
Reservation Counter 回复2026-08-06
Thank you for your review and for bringing this to our attention. We sincerely apologize for the difficulties and frustration you experienced while using our website. Your valuable feedback will be shared with our development team as we work to improve the user experience. If you need further assistance with your reservation or have additional concerns, please don't hesitate to reach out to our support team at [email protected]. We're here to help!
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
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James Niven · 写过 1 条评价 · 已认证 · 体验于 2026-08-05 ·
★★★★★
很棒而且很容易预订
Reservation Counter 回复2026-08-05
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Counter is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
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Lyle · 写过 2 条评价 · 已认证 · 体验于 2026-08-04 ·
★★★★★
轻松预订
预订很容易。
Reservation Counter 回复2026-08-05
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
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SJD · 写过 2 条评价 · 已认证 · 体验于 2026-08-05 ·
★★★★★
交易的便捷性
Reservation Counter 回复2026-08-05
Thank you for taking the time to leave a review. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys an effortless and hassle-free booking process. We look forward to your next booking with us!
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Counter is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
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Marsha Dobson · 写过 5 条评价 · 已认证 · 体验于 2026-08-04 ·
★★★★★
快速且无麻烦。
Reservation Counter 回复2026-08-04
Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!
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James Rowan · 写过 1 条评价 · 已认证 · 体验于 2026-08-04 ·
★★★★★
预订过程非常顺利!
Reservation Counter 回复2026-08-04
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
We understand your frustration and sincerely apologize for the inconvenience. As an online travel agency, we're required to follow the policies and procedures set by the hotels and our providers, who ultimately approve refunds. While refunds are not always guaranteed, we are committed to doing everything possible to assist you. If you need help with anything else or have additional questions about your reservation, please contact our support team at [email protected]. We're here to help!
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
Thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. We carefully consider every customer's feedback about the booking experience to continually improve our services.