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旅游度假

Reservation Counter

200 条评价

3.5200 条评价
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关于 Reservation Counter

数据更新
网站
reservationcounter.com
分类
旅游度假
所在地
United States · South Jordan
状态
待认证
近 12 个月
200 条评价
差评回复率
100%(65/65 条)
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Reservation Counter靠谱吗?

Reservation Counter(reservationcounter.com)在 OK.one 的综合评分为 3.5 分(满分 5 分),基于本站收录的 200 条用户评价,属于旅游度假分类,口碑一般。评价两极分化:60% 给出 4 星及以上,同时 28% 打了 1 星;商家回复了 100% 的差评。数据最后更新于 2026-08-10。

用户怎么说

R
RICHARD TREMBLAY · 写过 4 条评价 · 已认证 · 体验于 2026-07-07 ·

不允许我进入我的 AARP……

不允许我输入我的 AARP 折扣

Reservation Counter 回复2026-07-07

Thank you for your review. Some reservations include discounted rates, which are indicated in the room title online. These special rates are limited and may be unavailable if the provider no longer offers them. We sincerely apologize for any confusion this may have caused. If you have questions or need further assistance with your reservation, please don't hesitate to contact our support team at [email protected]. We're here to help!

M
Michelle Banks · 写过 1 条评价 · 体验于 2026-07-03 ·

失望的

我在这家酒店住了三个晚上,对这次经历的几个方面感到失望。 根据酒店的政策,入住少于六晚的客人将获得翻新服务,而不是全面的房间清洁服务。第二天,管家上门递给我未婚夫的毛巾,后来向前台报告说我们拒绝续杯服务。那绝对不准确。我向管家解释说我和未婚夫今天要离开,并请她回来。那天晚些时候我们回来了,但没有“复习服务”。 在我整个住宿期间,我还注意到走廊里有垃圾,这造成了不干净的外观,给万豪酒店带来了不好的印象。 此外,我是一名拥有 IATA 编号的旅行顾问。在我抵达之前,有人通过电话建议我提及我作为旅行顾问的角色,并向前台服务员提供我的 IATA 号码,以获得与顾问相关的福利。我彻底被拒绝了!!!!虽然我知道福利可能会有所不同,但在被特别指示提供我的 IATA 号码后,缺乏沟通和认可令人失望。 总的来说,由于缺乏家政服务、工作人员沟通不准确以及前台等待时间过长,我的住宿没有达到预期。我希望这些问题和疑虑能够得到解决,以便未来的客人有更好的体验。

Reservation Counter 回复2026-07-06

We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Counter is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.

K
Kandy Kaul · 写过 1 条评价 · 已认证 · 体验于 2026-07-06 ·

价格从每晚 165 变为 170...

当我按下预订/预订按钮时,屏幕之间的价格从每晚 165 美元变为 170 美元。如果有加价的原因,也没有列出。我想在选房过程中看到更多房间的照片。

Reservation Counter 回复2026-07-06

Thank you for your review. We understand how frustrating changing rates can be and sincerely apologize for any inconvenience. Because room rates are dynamic, they fluctuate based on demand and availability. Please know you received the best rate available at the time of booking. If you have further questions or need assistance with your reservation, please don't hesitate to contact our support team at [email protected]. We're here to help!

c
customer · 写过 8 条评价 · 已认证 · 体验于 2026-06-29 ·

快速地

快速、简单、无歧义

Reservation Counter 回复2026-07-06

Thank you for your feedback. We strive to make our booking process fast and effortless for our customers. We look forward to your next booking with us!

C
Charles Cerasin · 写过 1 条评价 · 体验于 2026-07-05 ·

他们接听了假日酒店的电话,但是……

他们接听了假日酒店的电话,但那不是假日酒店。原来是预订柜台,然后我们被收取了18美元的额外费用,因为他们接听电话。这应该是非法的。

Reservation Counter 回复2026-07-06

Thank you for your review and feedback about the service fee. This fee allows us to provide 24/7 customer support to assist you with any issues or questions regarding your reservation. Our team is always available to help ensure your booking experience is as smooth as possible. Information about the service fee is found on the checkout page and in the cancellation policy. For every booking, we require guests to acknowledge these terms and conditions of the reservation before it can be completed. If you have additional questions about your reservation or need support, please reach out to us at [email protected]. We're here to help!

K
Karen Tuck · 写过 1 条评价 · 体验于 2026-07-04 ·

3 颗星(最多 5 颗星)..:平庸

前台小姑娘态度很好。 房间不是最好的。我们觉得对于你所得到的来说它太贵了。 建议:在客人抵达之前必须将房间预冷……或者至少不要又热又闷。房间里的闷热气味让人不舒服……几乎是尿味。 帮我们办理入住的女孩说房间里有盒装水,如果我们用的话要5美元。 建议:水要凉(不要像房间那样热)……也许可以放在冰箱里。 沙发上的软垫枕头上有一个烧孔和一些污渍,需要丢弃。 浴室里的镜子上到处都是污渍……非常旧的镜子会出现这种污渍。 我们门外有一张长凳,大约有 5-7 个人,包括 2 个大孩子,决定把自己停在上面,在门外大喊大叫、嬉戏。我们不得不打开电视。向上,风扇开得很高,试图掩盖他们的噪音。

Reservation Counter 回复2026-07-06

We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Counter is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.

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Joan · 写过 5 条评价 · 已认证 · 体验于 2026-07-06 ·

预订很容易

预订很容易。我是在网上做的,只花了几分钟。这是一家非常好的酒店。工作人员总是很友好。

Reservation Counter 回复2026-07-06

We are happy to hear you had a wonderful experience at the hotel. Thanks for booking with us!

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GREGORY SHULER · 写过 1 条评价 · 已认证 · 体验于 2026-06-29 ·

挫折

办理入住时,我等了大约一个小时。 万豪前台代表非常耐心和专业,但是你们还没有付款,直到付款完成后,我才能去我的房间。 我给你们公司打了电话,有人说她会在 10 分钟内给我回电话。 她从来没有给我打电话。 万豪前台代表也给你们公司打电话,但付款仍然没有到达万豪,所以我无法去我的房间。 坦白说,我不得不再次付款才能得到一个房间。 此时我感到非常疲倦和沮丧。 在 43 年的商务和个人旅行中,我从未经历过这样的事情。

Reservation Counter 回复2026-07-07

Thank you for bringing this to our attention. We are very sorry for the inconvenience or frustration this caused you. I will immediately share your feedback with our support team so we can look into this further. If you have questions or need assistance with your reservation in the meantime, please don’t hesitate to contact us at [email protected]. We will reach out shortly!

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Robert · 写过 2 条评价 · 已认证 · 体验于 2026-07-06 ·

预订基本上很容易

Reservation Counter 回复2026-07-06

Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.

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Jeffrey Farmer · 写过 1 条评价 · 已认证 · 体验于 2026-07-06 ·

舒服的

简单的预订方式。

Reservation Counter 回复2026-07-07

Thank you for your feedback. We strive to make our booking process fast and effortless for our customers. We look forward to your next booking with us!

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Greg Favereaux · 写过 1 条评价 · 已认证 · 体验于 2026-07-04 ·

快速又简单

Reservation Counter 回复2026-07-05

Thank you for your feedback. We strive to make our booking process fast and effortless for our customers. We look forward to your next booking with us!

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Vicky Weber-Mahan · 写过 4 条评价 · 体验于 2026-07-03 ·

永远不会再呆在这里!

+ 必须带上我的狗! - 早餐不是很好而且很有限。要求提前入住,因为我们要 3 小时才能到达,当我们到达时,我们被收取了 75 美元的提前入住费用,这是我从未听说过的!退房时,前台的女孩睡得很熟,我不得不叫醒她!永远不会再和 Tru 在一起了!!!!

Reservation Counter 回复2026-07-05

We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Counter is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.

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Lisa Butterfield · 写过 1 条评价 · 体验于 2026-06-08 ·

我当时在泳池区

我当时在泳池区。我就准备离开了。我在门上割伤了自己。我去前台拿创可贴。值班的人非常粗鲁。他们表现得好像给我一个创可贴是一件大事。我彻夜未眠,手部抽痛,第二天早上下楼,他们对我好了很多。我告诉他们我要去 InstaCare 去了 InstaCare。他们必须将其重新粘在一起,并将皮肤从另一张皮肤下面拉出来。我问他们是否要为此付费,他们说是的,现在已经一个多月了,他们仍然没有付帐。我问他们是否要补偿房间,因为我根本没有睡觉,因为我仍然没有看到房间的补偿。我已经给他们打了好几次电话,他们总是把我送到不同的地方,他们不会回答我的问题,所以不,我在南乔丹的万豪酒店没有获得良好的体验

Reservation Counter 回复2026-07-05

We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Counter is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.

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David K · 写过 2 条评价 · 体验于 2026-07-04 ·

我预订了 7 月 4 日的房间,我们…

我预订了 7 月 4 日的房间,晚上 10 点左右到达酒店,前台代表告诉我这是一个错误,他们没有房间了。我问他除了开始走向出口之外,我现在应该和我的妻子以及我们 6 岁的女儿一起做什么。他在前甲板后面尖叫(嘿哟,别给我那种态度)😭😭😭😭我不知道这也许是希尔顿与顾客交谈的正常方式🤷‍♂️🤷‍♂️🤷‍♂️,距离希尔顿贫民窟不到一英里有一家假日酒店,它更便宜,更好,员工也很棒

Reservation Counter 回复2026-07-06

We’re sorry to learn about your experience at the hotel. To clarify, Reservation Counter is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel’s front desk or management. That said, if you need help with your reservation that you made with us, feel free to reach out to our support team at [email protected] and we will assist!

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Dorca Nuñez · 写过 1 条评价 · 体验于 2026-07-05 ·

我住了一晚,但我留下了一些个人物品并丢失了它们。在您的酒店发生了战斗……

我在莱明斯特的酒店住了一晚,把化妆包(里面有一些化妆品)落在了房间里。我亲自去了那里,他们告诉我没有任何丢失的报告;后来,我打电话具体说明了我把它放在哪里,但他们仍然说他们什么也没有。我不喜欢这种不负责任的行为。我知道我是那个把它留在身后的人——我失去了它——但我觉得从长远来看,酒店失去的更多,因为我永远不会回来,也不会让任何我认识的人来访。它可能不是很多东西,但我不禁想:如果它是更有价值的东西怎么办?

Reservation Counter 回复2026-07-05

We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Counter is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.

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Ernest Scott · 写过 2 条评价 · 体验于 2026-07-03 ·

坏地方

不好的地方,不要住在这里,肮脏,非常破旧,没有广告上的早餐,房间有臭味,没有毛巾或洗衣服,没有衣架。不会推荐给任何人。仅比更好的汽车旅馆便宜 25 美元。7/3/26 再也不会虚假广告了。

Reservation Counter 回复2026-07-04

We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Counter is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.

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Robert Vought · 写过 1 条评价 · 已认证 · 体验于 2026-07-04 ·

预订很快

Reservation Counter 回复2026-07-04

Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!

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Ricardo Martinez · 写过 3 条评价 · 已认证 · 体验于 2025-11-10 ·

非常有帮助和专业

Reservation Counter 回复2026-07-04

Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.

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Denise · 写过 4 条评价 · 已认证 · 体验于 2026-07-04 ·

小心!

我从来没有意识到我与汉普顿酒店本身没有联系。 作为希尔顿荣誉客会会员,我绝对不会花 18 美元预订一个自己可以预订的酒店。

Reservation Counter 回复2026-07-04

Thank you for your review and feedback about the service fee. This fee allows us to provide 24/7 customer support to assist you with any issues or questions regarding your reservation. Our team is always available to help ensure your booking experience is as smooth as possible. Information about the service fee is found on the checkout page and in the cancellation policy. For every booking, we require guests to acknowledge these terms and conditions of the reservation before it can be completed. If you have additional questions about your reservation or need support, please reach out to us at [email protected]. We're here to help!

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Searching Granny · 写过 2 条评价 · 已认证 · 体验于 2026-07-04 ·

这很容易

很容易,只是没有地方要求高级折扣。

Reservation Counter 回复2026-07-04

Thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. We carefully consider every customer's feedback about the booking experience to continually improve our services.