1 Star - Abysmal customer service and completely useless for travelers!
Update July 30, 2026: I have now tried to reach EcoFlow through every possible channel – Instagram, Facebook, and LinkedIn. The result? I am being completely ignored everywhere. I am still out here in the middle of the remote Pampa, still dragging this dead, 3kg heavy solar panel around on my 50kg bicycle, and absolutely nothing has happened from EcoFlow's side. No help, no pragmatic solution, just silence. This is how they treat stranded customers. (Case number: CAS-20260712-1891042 / SN: S352Z11AJH8GO389) They even left a public comment on this Trustpilot review claiming they would contact me via email, but so far, absolutely no contact attempt has been made on their end! It seems to be just for show. Original Review: I strongly advise anyone who travels or relies on outdoor gear to stay away from EcoFlow! My 3-month-old 45W solar panel completely died during our bikepacking expedition on the Panamericana – no LED, no power, despite being treated with extreme care and having not a single scratch. That’s 120€ down the drain for just three months of power! Their support is beyond incompetent and arrogant. After days of waiting, you only get useless standard replies. When it really matters, EcoFlow washes its hands of any responsibility and refuses to honor the warranty just because we crossed a country border ("Cross-Regional Warranty Exclusion"). Customers are completely left stranded in emergency situations in the middle of nowhere. If you are looking for durable products and a brand that actually stands behind its warranty (like true outdoor brands such as Sea to Summit do), avoid EcoFlow at all costs. Expensive to buy, trash after 3 months, and zero customer service. Hands off! (If you want to follow our expedition and this drama live: Instagram @PEDALHORIZON)