Disappointing experience
The bracelet is beautiful, but unfortunately, my experience with the size exchange has been very disappointing. I originally ordered a size 7.1, but it was a little too large for me. I called customer service to request an exchange for a size 6.7 and was told there would be no problem and that the exchange would be processed once they received my bracelet. According to the tracking information, they received my return on July 3. After not receiving any updates, I called customer service and was told that they had received the bracelet and that I should wait three days for the new order to be processed. I later received an order confirmation showing the correct size, 6.7, but the bracelet still has not been shipped. I was then informed by email that size 6.7 was out of stock, even though it still appeared to be in stock online. I originally purchased this bracelet on sale, and the entire exchange process began while the bracelet was still on sale. However, because the process has taken so long, the bracelet is now back to its regular price. This situation makes me concerned that the price change may be affecting the exchange, especially since I was initially told there would be no problem exchanging it for the smaller size. I simply want the size 6.7 bracelet that I was promised as an exchange for the bracelet I already returned. The bracelet itself is beautiful, but the exchange process has been frustrating and disappointing. UPDATE: On Sunday 07/12, a REEDS Customer Experience representative contacted me directly after seeing my review. She apologized for the experience, told me that my exchange had been changed back to the original size 7.1 bracelet, upgraded the shipment to overnight shipping, and specifically stated that I should receive a shipping confirmation no later than Monday once UPS resumed pickups. She also told me that she would personally monitor my exchange until the bracelet was delivered. Unfortunately, after that email, I heard nothing further from REEDS. I received no shipping confirmation, no tracking information, and no update about my bracelet. I even followed up directly with the same representative who had offered to personally monitor my case, and I have not received a response. At this point, I genuinely do not understand why such a simple size exchange has become so difficult. I do not know whether my purchase is receiving so little attention because it was under $100, or whether REEDS has different levels of customer service depending on the value of a purchase, but as a customer, this experience has made me feel that my order is simply not a priority. I have never experienced such poor service for a simple exchange with any other retailer in the United States. I trusted REEDS because I had previously completed an exchange with them without any problems, but this experience has been extremely frustrating. The most disappointing part continues to be the lack of communication. If I do not call, email, or follow up myself, I receive no information about my order. Even after someone personally reached out, promised overnight shipping, and offered to monitor my case, I am once again left without an update and still without my bracelet.