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Jason Rafferty

爱尔兰

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EcoFlow

Shocking customer service

Shocking customer service, avoid!!! Support will make broken promises re restock/delivery and even backtrack on agreed solutions. I ordered on March 30th. Support contacted me to say there was no stock and offered the Delta 3 classic instead, I said it did't suit as not enough ports, after much back and forth I was told they would be sending the Delta 3. A month later support was in touch again to say that I would have to pay extra for the Delta 3 after telling me otherwise. On June 3rd I called a support line, spoke to a nice lady who agreed that my experience was bad, that I should have received the power station already, and that I shouldn't have been asked for extra money as it was their bad for having no stock. She said it appeared that different people in support were saying different things to me and she would rectify this. Beware the premium rate support line, this call cost me over 20 euro!! A few days later I received the Delta 2, not 3, over 2 months after ordering. I only received the alternator charger today, 4 months after ordering. Why sell stuff that isin't in stock and lie about expected resock/delivery dates? I am very dissapointed with the level of customer service, but it seems like they don't care, will lie and can't wait to close your support ticket if you don't reply within a few days whilst you wait months for you paid items.

2026-07-31有帮助 2