HRK sold me a region locked key.
On July 7, 2026, I purchased a key for *Nioh 3 Deluxe Edition* (NA/Latam region), which stated that Brazil was included. When I tried to redeem the key on Steam, an error message appeared stating that the key was region-locked. Since then, I have submitted all the images requested by support; support acknowledged the error and contacted the publisher, who confirmed that the key was indeed locked for my region. However, the last response I received from support was on July 18, 2026, and I still haven't received my refund. It is worth noting that the key I purchased was removed from my account some time ago. I have been waiting for my refund for 20 days now, with no sign of it happening. If this continues, I will have to request a chargeback through my credit card issuer; I know this harms the company, which is why I haven't done it yet—I wanted the issue resolved without having to resort to that measure. Ticket #640048