快速又简单
快速又简单
Gary
英国
2★ 评价
7👁 被浏览
3👍 有帮助
2 条评价
I bought a Delta 2 unit in November…
I bought a Delta 2 unit in November 2025. The item failed in May 2026 and, after checking for possible issues in my setup, I reported a battery failure on 2nd June 2026. Now, two months later, I still have no replacement, and have had to pursue the company's "customer support" to get updates on progress. I have provided all of the information requested from Ecoflow, and have done so promptly. This has not been the case from their end. Having agreed - two weeks ago - to replace the item, I have now received an email telling me that the item is not in stack and they cannot tell me when I will receive the replacement. I would suggest that such a customer-focused company would make some effort to help the customer and provide an alternative product from stock which would satisfy the customer’s urgent needs. It should noted that some of Ecoflow's customers rely on their equipment to power medical devices in emergencies. Is this how Ecoflow would address their issues if their unit failed? All in all, this is an embarrassment to a company that states in its Mission Statement: "We are, were, and will continue to be a reliable and trusted energy companion for users around the world" Why, then, such a pathetic response when a customer experiences an issue and contacts Ecoflow. I already know that below this review an automated response from Ecoflow wil appear, suggesting that they claim to care about my situation and that I should contact them to resolve the issue: "Dear Ecoflow, don't waste my time sending automated responses when I have already provided everything required to resolve my situation. Instead focus on sending me a replacement item" Do any of Ecoflow's employees or mangement team read these reviews. If so, get in touch. Note: From Craig Bilboe's LinkedIn account: Ecoflow: Crag Bilboe Head Of Residential UK, IE & ANZ Exeter, England, United Kingdom "Craig Bilboe: A highly motivated and results-driven professional with a strong technical and commercial foundation. Expertise in the Renewable Energy sector (PV and ESS) and Electric Vehicle Mobility (AC & DC) markets. Demonstrates exceptional consultative selling skills, consistently achieving outstanding revenue growth and exceeding performance targets. Possesses excellent interpersonal and relationship-building abilities, with a proven track record of cultivating long-term strategic partnerships with key accounts. A collaborative team player with strong decision-making and negotiation capabilities. Experienced in designing and executing comprehensive strategic and tactical business development plans to drive organisational growth and success." Craig: I don't know to whom you've outsourced your Customer Service responsibilities, but they are shaming your reputation!