Unfortunately this will be the last…
Unfortunately this will be the last time I will use Expedia. My wife and I were traveling from Nashville to Boston for a funeral in Maine where we needed to rent a car at the Boston airport for the week long trip. We prepaid on the Expedia site and when we got to the counter the Hertz rental could not find our confirmation number. We did not have 45 minutes to wait on hold for the Expedia customer service and hertz couldn’t help us because it was through a third party. So we ended up just paying for another rental and fiqured we would call and get a refund on the way to the hotel. We called, waited over 45 minutes to talk to a representative to tell us they would have to put a ticket in and would take up to 72 hours. (This was Thursday) we called back on Monday waited almost an hour for the representative to tell us sorry, the car company is refusing to refund the money and nothing f they could do. In my eyes, this was not a car problem as I did not rent it through the car place, this is an Expedia problem since I went through them. Not sure how it was my fault Hertz did not have my confirmation number and why I was going to be out $600 for another rental. Expedia did not care and basically said sorry nothing more we can do. I will never use this site again, yes it’s convenient to book everything on one site, but they do not back up their bookings and are not there for their customers when needed. Next time I will just spend a little extra time and book everything myself. If I could have given you lowers than 1 star I would have as you cost me an additional $600 for no reason.