Very distasteful
Pick up staff was not friendly or at all helpful. He unlocked the back of van so my husband could put our luggage (& others on shuttle) in the back. Drove like he were in GTA and never sd a word. When arriving at location he literally unlocked door and left shuffle without a word. Once we found our way inside staff were very unprofessional and rude. I was informed that although my reservation was booked saying unlimited miles; we only get 150 per day because we live in Texas and will be charged if over! I was then told there is also a $500 security deposit. I stated neither of those things were said on my agreement when I made the reservation and he actually pointed to a sign in the office that said it. I asked where is it listed on what i agreed to ONLINE and he said its in the fine print under policies. I opened it on my phone and it still WASN'T there but he had it on his screen. He sd it should be there since I booked through their website. I sd I actually booked through Skyscanner but he insisted he never heard of it so the only place these different fees/mileage were located was some screen on his computer. He had a side conversation with a man that entered to do a return and decided to discuss how lit he was on his birthday that he couldn't work the next day. Maybe he was still celebrating while working that day.