EXPEDIA TRIED TO STEAL MY REFUND MONEY…
EXPEDIA TRIED TO STEAL MY REFUND MONEY $3512.96 BY NOT CONTACTING ME AND SENDING ANY EMAIL TO ME. THEIR CORPORATE OFFICE LIED TO ME SAYING THEY TRIED TO REACH ME, NEVER SAID HOW. WHENEVER I CALLED THE CUSTOMER SERVICE PERSONAL WOULD KEEP ON TRANSFERRING FROM ONE PERSON TO OTHER. THE CORPORATE OFFICE SEND ME A LETTER SAYING THEY OWE ME ABOVE AMOUNT AND IS WAITING FOR MY CREDIT CARD INFO. THIS IS 11 PM AND I HAVE BEEN WAITING 45 MINUTES ON THE PHONE! I MUST HAVE SPENT ABOUT 50 HOURS IN THE PAST 6 MONTHS TRYING TO RESOLVE THIS ISSUE BUT THEY ARE PLAYING THIS CAT AND MOUSE GAME!! HELLO ALL, PLEASE, NEVER EVER DO ANY BUSINESS WITH EXPEDIA!! USE ANY OTHER WEBSITES TO BOOK YOUR TICKETS. I CAN'T EXPLAIN THE PAIN AND FRUSTRATION THEY LET ME GO THROUGH. CUSTOMER SERVICE SUPERVISORS ARE EVEN WORSE! WORST COMPANY TO DEAL WITH IF THERE IS A REFUND OR DISPUTE!! I WILL NEVER EVER IN MY LIFE BOOK A TICKET OR HOTEL WITH EXPEDIA!! THEY HAVE TOTAL DISREGARD FOR CUSTOMERS!! THEIR CORPORATE OFFICE SENT ME A LETTER WITHOUT AN EMAIL OR CONTACT NUMBER BUT STATED AT THE BOTTOM SAYING TO CONTACT THEM IF ANY QUESTIONS!! UPDATE: IT TOOK THEM 3 HOURS TO LOOK INTO MY MATTER FROM 10.30 PM TO 1.30 AM AFTER ALONG DAYS WORK !! MANY TIMES, THEY PUT ME ON HOLD FOR 1 HR PLUS!! CAN YOU BELIEVE ONE OF THE SUPERVIOSR TOLD ME THAT EXPEDIA WILL NOT CALL CUSTOMERS BACK!! WOW! WHAT A COMPANY DOING BUSINESS GLOBALLY!! MY EXPERIENCE WAS NOTHING BUT FRAUD AND LIES FROM THIS COMPANY!! I HAD TO SEND A WRITTEN COMPLAINT TO ILLINOIS ATTORNEY GENERAL'S OFFICE TO RESOLVE THIS MATTER!! THEY EVEN LIED TO AG'S OFFICE SAYING THEY TRIED TO REACH ME MANY TIMES!! NEVER EVER BY EMAIL OR BY TELEPHONE DID THEY REACH ME. I AM AGHAST TO REALIZE THAT A CORPORATION LIKE EXPEDIA CAN SAY UTTER LIES LIKE THIS!! WORST COMPANY EVER I DEALT WITH IN MY LIFE!! THEIR MANAGERIAL STAFF ARE EVEN WORSE!! COUPLE OF TIMES TWO SUPERVISORS STATED "YOU CAN SEND COMPLAINTS TO ANY GOVERNMENT AGENCIES THEY DO NOT CARE AND THEY HAD NO OTHER ANSWER THAN THEY DO NOT HAVE MY MONEY!! IF ANY OF YOU HAVE SIMILAR EXPERIENCE LIKE ME FROM EXPEDIA MAKE SURE YOU SENT TO ATTORNEY GENERAL'S OFFICE!! I HAVE ALSO SENT COMPLAINTS TO FEDERAL GOVERMENT AS WELL AND THEY ARE LOOKING INTO THIS MATTER AS WELL!! CAN YOU BELIEVE COUPLE OF EXPEDIA SUPERVISORS EVEN TOLD ME THEY NEVER CALL CUSTOMERS BACK . I ASKED TO CALL ME BACK SINCE IT IS VERY HARD TO REACH THEM !! NOW THEY ARE ASKING ME TO CALL TO DISCUSS THE ISSUE!! MY SINCERE SUGGESTION TO PROSPECTIVE CUSTOMERS, NEVER BOOK ANY TICKETS WITH EXPEDIA!!