Awful customer service and warranty policy
I bought a Rival 3 Gen 2 mouse earlier this year, and I took good care of it. Never dropped it, abused it, or did anything that couldn't be considered normal use. Within 7 months, the left mouse button plate came loose due to their use of flimsy plastic clips that are stressed whenever you click the button. I can forgive bad design if a company takes the product back, replaces it, and updates the design so future customers have a better experience. Steelseries did nothing. Customer Support took 3 days to get back to me, just to inform me that there was "no defect" and basically told me to kick rocks. Apparently I'm not even the only one with this issue, as I've seen posts on Reddit of others with SteelSeries mice that failed in the exact same way, even on other models. I will not be buying another SteelSeries product, and I advise you don't either.