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Jay R

英国

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Lumin

SCAM?

Ordered the trial skin care products and just paid £6 for delivery - reasonable. Then a few days later I receive a box full of the full sized products and they have taken £81.23 out of my account. The products were delivered by Royal Mail with tracking (showing delivered) but my luminskin.com account still says the items have not arrived. This makes it impossible to return them for a refund - I have emailed Luminskin with no reply days later, it seems this is a scam and by not updating their delivered status in the account, you can not get a refund.

2026-05-26